IT/Desktop Support Technician

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring an IT/Desktop Support Technician to configure, troubleshoot, and support servers, LANs, WANs, and VPNs, as well as general installation and maintenance of workstations, printers, etc.

Please note:

• This role is based in our Southlake, TX office
• Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

What You’ll Do:

• Field questions from external customers through various channels, determining possible solutions and guiding customers through resolutions
• Guide installation, configuration and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systems
• Administer LANs according to TCP/IP networking protocols
• Plan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file permissions, backup and disaster recovery plans, etc., as needed
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
• Anticipate communication and networking problems and implement preventive measures

Desktop Administration, Technical Support, Pharmacy, Identify Issues, Printers, Desktop Administration, Wide Area Network (WAN), Local Area Network (LAN), VPN (Virtual Private Network), Technical Support, * Bachelor’s Degree in Computer Engineering or related field, and at least two (2) years of experience in an IT support role, or equivalent combination of education and experience

• Excellent understanding of computer networking and proven knowledge of TCP/IP
• Proficiency in WANs (Wide Area Networks) and expert-level knowledge in LANs (local area networks)
• Desktop support or similar experience required, strong background in workstation management and hardware and OS installations and upgrades preferred
• Must have exceptional communication skills, both in-person and over the phone, with experience using Microsoft Windows and associated programs

Benefits Starting Day One:

• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
• Family coverage available with Liberty contributing 50% of the premium
• Fully vested 401(k) with employer match
• Employer contributions to Health Savings Accounts (HSA)
• Generous paid time off and paid holidays
• Tuition reimbursement and continuing education support
• Adoption expense reimbursement
• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
• Fully stocked breakroom