Network Operations Manager

The Network Operations Manager owns our network support function end to end, enforces adherence to established technical standards, and drives our capabilities forward across support operations, configuration management, automation, and resiliency. This is a hands-on leadership role for a self-starter who takes ownership without waiting for direction and is equally comfortable leading engineers and getting into the technical details themselves., * Lead, develop, and manage a team of on-site and remote network engineers through structured coaching, 1:1s, and performance management.

• Build a high-performance engineering culture rooted in technical excellence, accountability, and continuous improvement.
• Serve as the senior technical escalation point for complex network issues across the engineering team.
• Lead network support operations, ensuring proactive monitoring, rapid incident detection, and resolution across client sites globally.
• Own and continuously improve our support ticketing system, optimizing workflows, automations, and reporting to drive faster resolution times and stronger SLA adherence.
• Own support queue health and SLA adherence, and align engineering capacity and resource allocation with delivery execution.
• Own break-fix dispatches and RMAs, including hardware configuration and commissioning, to ensure rapid response and minimal client disruption.
• Drive site uptime, resiliency, and performance through proactive monitoring, incident management, and resiliency planning, ensuring client networks meet availability standards.
• Own all client network infrastructure, including adherence to configuration standards, firmware management, lifecycle management, and hardware ecosystems.
• Maintain infrastructure documentation and ensure network topologies and configurations adhere to established standards and baselines.
• Identify gaps in existing standards and recommend improvements based on field experience.
• Lead our network automation strategy, identifying opportunities to reduce manual effort, improve consistency, and scale engineering capacity.
• Evaluate and implement automation tooling across deployment, configuration, and monitoring workflows.
• Partner with our product team to align automation initiatives with platform capabilities.
• Stay current on emerging technologies and hardware ecosystems relevant to isofy’s client environments.

• 8+ years of experience in network engineering, with at least 3 years in a team leadership role.
• Deep expertise in enterprise networking, wireless design, and cloud-managed infrastructure (Cisco Meraki, Juniper, Ruckus, Aruba, or similar).
• Proven experience driving adherence to technical standards across multi-site network deployments.
• Strong background in network resiliency, uptime planning, and infrastructure lifecycle management.
• Experience owning support operations, including ticketing system administration, and SLA management.
• Hands-on experience with network automation tools and scripting (Ansible, Python, or similar).
• Experience leading escalation management and serving as a senior technical resource for an engineering team.
• Strong vendor and hardware ecosystem knowledge with an emphasis on compatibility and lifecycle planning.
• Demonstrated ability to work autonomously, set priorities, and drive initiatives to completion with minimal oversight.
• Clear communicator who can translate technical concepts for non-technical stakeholders.
• Experience managing distributed teams across multiple time zones.
• Bachelor’s degree in Computer Science, Engineering, or related field preferred; equivalent experience considered.

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance