Control Room Support Analyst

This organization is seeking a Junior level Control Room Support Analyst to join the Release and Environment Management team. The successful candidate will monitor and track overall progress against deployment plans, testing milestones, and upgrades. This position involves facilitating checkpoint calls, documenting notes, and handling ad-hoc requests across domestic and international ledgers to support regulatory reporting. The position requires flexibility to work in either AM or PM shifts and provide weekend support as needed., * Monitor and track overall progress against comprehensive plans, testing, and deployment checklists.

• Coordinate and document milestones, upgrades, environment refreshes, and dress rehearsals.
• Facilitate checkpoint calls, capture detailed notes, and drive post-deployment follow-ups.
• Handle ad-hoc requests across domestic and international ledgers and regulatory reporting platforms.
• Collaborate with cross-functional teams during cutover activities and release windows.
• Support automation initiatives to streamline repetitive operational tasks and improve overall efficiency.
• Provide shift coverage flexibility, including AM, PM, and weekend support as dictated by business needs.

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field of study.

Experience: Experience in production support, release coordination, or system monitoring environments.

Technical Skills: Foundational knowledge of the Software Development Life Cycle (SDLC) processes, requirements gathering, design, development, and testing methodologies. Familiarity with process automation concepts and tools to enhance operational workflow efficiency.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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