Technical Analyst-JR

This organization is seeking a proactive Technical Analyst to join the operations center team. The selected candidate will participate in a worldwide group responsible for continuous technical monitoring and incident response, serving as the primary point of contact for the infrastructure and applications. Working within a collaborative shift environment, the analyst will monitor alerts generated by security information systems, conduct initial investigations, and facilitate incident resolution. This position requires a passion for technology, strong vigilance to safeguard virtual assets, and a commitment to reducing detection and recovery times., * Proactively identify technical incidents, make rapid decisions on prioritization, and take action to mitigate operational impact.

• Monitor alerts continuously using multiple industry-standard tools simultaneously.
• Provide clear and concise executive-level communication and updates on system status, issues, and risks.
• Support incident and change management processes in alignment with standard frameworks.
• Assist with creating team documentation and identify opportunities for monitoring process improvements.
• Facilitate incident calls and coordinate with technical stakeholders across the network to ensure production system availability.
• Maintain organized and accurate documentation of all troubleshooting actions taken in the systems of record.
• Conduct shift handovers to ensure seamless transition of critical operational updates.

Education: High school diploma or GED.

Experience: One or more years of experience working in an operations center, service desk, or similar technical monitoring environment.

Technical Skills: Practical experience working with ticketing systems such as ServiceNow, logging tools like Splunk, and standard monitoring suites including SolarWinds or Dynatrace. Proficiency with Microsoft Office products is required., * Bachelor’s degree in information systems, computer science, or a related technical field of study.

• ITIL v4 Foundations certification.
• CCNA or similar networking certification.
• Experience with cloud platforms and developing custom monitoring dashboards.
• Familiarity with scripting languages such as Python or PowerShell.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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