ServiceNow ITOM SME (VMWARE)
Delan Associates, Inc
Juno Beach, FL, United States
7 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
Tech stack
Configuration Management Databases
Data Deduplication
Software Deployment
Splunk
Servicenow
Vmware
Job description
ServiceNow ITOM SME (VMware & Wireless Monitoring Support)
- Configure ServiceNow Event Management integrations for ScienceLogic-monitored infrastructure.
- Implement correlation, aggregation, suppression, and deduplication rules based on client requirements.
- Configure alert-to-CMDB binding and service impact visibility.
- Implement automated incident creation, assignment, notification, and escalation workflows.
- Validate event processing and alert lifecycle management across monitoring integrations.
- Support operational reporting, dashboards, and service health views.
- Troubleshoot event ingestion, alert generation, and integration issues.
- Work with ScienceLogic and Splunk teams to ensure end-to-end event flow and visibility.
- Support user acceptance testing, production deployment, and operational readiness activities.
- Maintain technical documentation and operational support procedures.
Requirements
ServiceNow, VMWare, Event Management, ServiceNow, Reporting Dashboards, Operational Support, Identify Issues, Splunk, Acceptance Testing, Technical Writing
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