Technical Support Representative - Mechanic Experience Preferred

Sewer Equipment
Dixon, IL, United States
6 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$60,000 - $65,000
Working hours
Shift work
Job source

Tech stack

Microsoft Word Microsoft Excel Microsoft Outlook Microsoft Office

Job description

  • Hydraulics
  • Understand hydraulic equipment and systems
  • Understands all hydraulic components
  • Reads and interprets hydraulic schematics
  • Electrical
  • Understands 12 Volt electrical systems
  • Understands basics of circuit breakers, fuses, starters or control circuitry
  • Uses an electrical test meter to test voltage, amperage, continuity or ohms
  • Troubleshoots electrical systems such as breakers, relays, timers or solenoids
  • Troubleshoots electro-pneumatic and electro-hydraulic systems
  • Troubleshoots any type electric motor
  • Pneumatics
  • Troubleshoots pneumatic systems including pneumatic cylinders, directional valves, solenoid valves or speed adjusters
  • Rebuilds any of the above pneumatic components
  • Has knowledge of all related hoses and fittings
  • Reads and interprets pneumatic schematics
  • Other Duties
  • Occasionally assist with training classes for customers on equipment repair, operation and maintenance
  • Responsible for the review of current and past service case files to ensure documentation is accurate and traceable.
  • Any additional duties assigned by the manager

Requirements

  • Hydraulic, electrical and mechanical equipment or general mechanical aptitude
  • Ability to read and interpret parts diagrams
  • Proficiency in Microsoft Office: Excel, Word and Outlook
  • Familiarity with finding files on computer
  • Ability to learn operation of our ERP system - Made2Manage
  • Ability to communicate effectively
  • Good organizational skills
  • Willing to carry company cell phone on a weekly rotation to assist customers outside of normal business hours
  • 18 Years or older
  • Eligible to work in the United States

Benefits & conditions

  • Eligible for the Sewer Equipment Productivity Bonus, paid quarterly. Average 2024 payout was $7/hour. Payouts are based on overall company profitability, productivity, warranty, and attendance.
  • Health, Dental & Vision insurance available after 60 days of employment
  • Company paid Life, Short & Long-Term Disability.
  • Voluntary life insurance, accident, critical illness
  • 401k Plan with company match after one year of employment
  • 80 hours of paid holidays per year

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