Technical Support Representative - Mechanic Experience Preferred
Sewer Equipment
Dixon, IL, United States
6 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$60,000 - $65,000
Working hours
Shift work
Job source
Tech stack
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Job description
- Hydraulics
- Understand hydraulic equipment and systems
- Understands all hydraulic components
- Reads and interprets hydraulic schematics
- Electrical
- Understands 12 Volt electrical systems
- Understands basics of circuit breakers, fuses, starters or control circuitry
- Uses an electrical test meter to test voltage, amperage, continuity or ohms
- Troubleshoots electrical systems such as breakers, relays, timers or solenoids
- Troubleshoots electro-pneumatic and electro-hydraulic systems
- Troubleshoots any type electric motor
- Pneumatics
- Troubleshoots pneumatic systems including pneumatic cylinders, directional valves, solenoid valves or speed adjusters
- Rebuilds any of the above pneumatic components
- Has knowledge of all related hoses and fittings
- Reads and interprets pneumatic schematics
- Other Duties
- Occasionally assist with training classes for customers on equipment repair, operation and maintenance
- Responsible for the review of current and past service case files to ensure documentation is accurate and traceable.
- Any additional duties assigned by the manager
Requirements
- Hydraulic, electrical and mechanical equipment or general mechanical aptitude
- Ability to read and interpret parts diagrams
- Proficiency in Microsoft Office: Excel, Word and Outlook
- Familiarity with finding files on computer
- Ability to learn operation of our ERP system - Made2Manage
- Ability to communicate effectively
- Good organizational skills
- Willing to carry company cell phone on a weekly rotation to assist customers outside of normal business hours
- 18 Years or older
- Eligible to work in the United States
Benefits & conditions
- Eligible for the Sewer Equipment Productivity Bonus, paid quarterly. Average 2024 payout was $7/hour. Payouts are based on overall company profitability, productivity, warranty, and attendance.
- Health, Dental & Vision insurance available after 60 days of employment
- Company paid Life, Short & Long-Term Disability.
- Voluntary life insurance, accident, critical illness
- 401k Plan with company match after one year of employment
- 80 hours of paid holidays per year
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