Technical Support Specialist

Enjoy troubleshooting electronics and helping people solve technical problems? Put your skills to work supporting machinery used around the world. Our client, an established equipment manufacturer serving the printing, binding, and finishing industries, is seeking a Technical Support Specialist to support its global dealer network. This hands-on role combines electronic troubleshooting, machine inspections, installations, and training. What You’ll Do Provide customer-focused technical assistance by phone and in person, emphasizing electronic troubleshooting. Help dealers diagnose machine issues, resolve complaints, and answer technical questions. Perform product inspections to support quality assurance. Travel approximately 10%, potentially internationally, for installations and training. Document and track service calls. Collaborate with Engineering, Production Planning, and Marketing/Sales to improve equipment performance and customer satisfaction. Help plan and conduct technical service training sessions. Write clear repair procedures.

At least one year of electronics experience through hobbies, education, or professional work. Experience troubleshooting electronic systems and reading electrical schematics. Experience using hand tools to work on machines. Proficiency in Microsoft Outlook, Word, and Excel. Strong communication skills and a customer-focused approach. Helpful Experience College coursework or a degree focused on electronics. Experience with automated machinery using electronic, pneumatic, and hydraulic systems. Phone-based technical support involving machinery. Machine inspection or quality assurance experience., You should be proficient in:

• Driver’s License
• Customer Service
• Data Analysis and Manipulation
• Equipment Troubleshooting
• Electrical Schematics
• Electrical Troubleshooting Skills
• Industrial Robot Programming
• Electrical Installation
• Electrical Troubleshooting
• Electrical Repair
• Business-to-Consumer (B2C)
• Maintenance and Repair Skills
• Industrial Electrical Experience
• ERP & MRP Systems
• Industrial Electrical Systems
• Electrical Panel Installation
• Electrical Schematic Reading
• Low Voltage Cabling Installation
• Equipment Installation & Wiring
• Audio-Visual (AV) Systems
• Access Control Systems
• Equipment Repair & Maintenance
• Equipment Installation
• Manual Machining Skills
• IT Equipment (Servers, Networks, Telecom, Cloud)
• IT Compliance Requirements (CCPA, GDPR)
• Digital Printing
• Microsoft Excel

Competitive starting salary based on applicable experience. 401(k) savings plan. Medical, dental, and vision coverage. Paid holidays and vacation.