Help Desk Support & Automation Specialist

• Provide frontline technical support for endpoint, network connectivity, user access, and common workstation issues.
• Diagnose and resolve incidents while recording, tracking, and closing service requests through a ticketing platform.
• Administer password resets, endpoint support activities, device troubleshooting, and routine user assistance.
• Document operational procedures, workflows, troubleshooting steps, and standardized help desk processes.
• Automate repetitive support activities using PowerShell, Power Automate, Power Platform, and AI-enabled workflows.
• Improve help desk consistency through process optimization, cross-training materials, and operational knowledge capture.

Help Desk, Automation, Information Systems/Technology IS/IT Administration, Help Desk, Technical Support, Identify Issues, Administrative Skills, Automation, Microsoft Product Family, Windows PowerShell, * 10 years or more of help desk, IT troubleshooting, technical support, and ticketing system experience.

• Proficiency in network-to-endpoint troubleshooting, user access support, password administration, and incident resolution.
• Experience with PowerShell, Power Automate, Microsoft Power Platform, scripting, and support process automation.
• Experience with Microsoft Intune, endpoint management, device administration, and workstation support.
• Experience in AI-enabled workflows, SOP development, process documentation, ticket management, and support operations.
• Excellent verbal and written communication skills.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.