IT Service Center Associate II

The IT Service Center Associate II is responsible for supporting the enterprise desktop environment as well as providing support to various applications and services within the business. Works on resolving operations issues and tasks. Serves as an escalation point for more complex IT-related issues requiring more in-depth troubleshooting., * Provides advanced troubleshooting support to all employees for desktop hardware and software, including but not limited to, desktop computers, monitors, scanners, tablets, smartphones, televisions, and printers.

• Provides IT support functions by building, imaging, profiling, and shipping workstation, mobile devices, and networking equipment for all employees and offices.
• Documents procedures and resolutions for low to moderately complex issues for remediation by various IT teams.
• Buildout and teardown of conference rooms, meeting coordination and/or training rooms.
• Answers inbound phone calls and provides remote support and account assistance for company employees when required.
• Coordinates with vendors and consultants in order to escalate low to moderately complex issues including printing and software concerns for all employees.

• High School Diploma/GED required.
• 3 years of Information Technology (IT) experience preferred.
• Windows/macOS knowledge.
• Ability to interact effectively at all levels.
• Excellent communication skills, both written and verbal.
• Strong customer, quality, and results orientation.
• Excellent written documentation skills, including pictures and process.

• May occasionally be required to work overtime.
• May occasionally work evenings and/or weekends.
• May occasionally be required to travel.

Compensation The anticipated pay range/scale for this position is 28.12 - 34.08 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation This position is not bonus-eligible.

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

Since 2012, we’‘ve grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.