Centralised Booking Service Officer

Working as part of an established team, this role provides the first point of contact for patients that are referred into the Hospital, requiring specialist access to our clinical teams in our Outpatient facilities and if required throughout their diagnostic and Theatre admission.

You will play a key role on behalf of the clinical services in managing patient pathways, ensuring patients receive a smooth, efficient, and positive experience throughout their whole journey in line with NHS waiting time standards, * Manage the full elective care pathway ensuring patients are scheduled in accordance with RTT( referral to treatment) standards and Trust policies.

• Book, amend, and confirm outpatient, diagnostic, and surgical appointments using NHS systems
• Maintain accurate waiting lists, ensuring timely escalation of patients approaching breach dates.
• Liaise with Speciality Team Leader to ensure clinic and theatre capacity is used effectively.
• Process patient cancellations, removals, and pathway updates in accordance with elective access policies.
• Support the validation of waiting lists, checking data accuracy and ensuring correct patient tracking lists (PTLs).
• Provide a friendly, professional, and empathetic service to patients and visitors.
• Handle inbound and outbound calls, emails, and face-to-face enquiries in a calm and courteous manner.
• Communicate appointment details clearly, ensuring patients understand times, locations, and requirements., Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

We are looking for new colleagues that thrive in a fast-paced environment, that requires exceptional communication and organisational skills, strong attention to detail and a genuine commitment to excellent customer care so we can provide a friendly, professional, and empathetic service toourpatients and visitors.

Previous Health care experience is desirable but not essential. You will be supported through an onboarding and local training and induction programme., * Good standard of secondary education equivalent to 5 GCSEs o Experience of working in a team

• Relevant experience preferably in a healthcare setting
• Ability to use Word, Email and Hospital IT systems
• NVQ Level 2 in appropriate subject or relevant business administration experience in a healthcare or client facing role, * Be working towards or have gained NVQ Level 3 in appropriate subject
• Evidence of learning portfolio

Physical Skills, * Handling case notes and deliveries

• Standard key board skills
• Call handling and speaking with patients/customers, * Flexibility in line with service needs
• Self-motivated and able to use own initiative to continuously update working practices
• Reliable and punctual, * Ability to relate and communicate effectively with staff at all levels, both clinical and non-clinical
• Ability to work to deadlines ensuring quality standards are met
• Ability to work independently and as part of a team
• Ability to constantly reevaluate workload and change priorities according to service demand

Communication Skills, * Must be able to use a variety of communication methods e.g. email, telephone, face to face tailoring style and approach relevant to the situation

• Must remain calm and professional under pressure

Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust’s beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. There is a regional airport at Southampton, with flights to many European destinations as well as UK mainland cities. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.