Applications are invited for the role of Application Support Officer within the West Suffolk NHS Foundation Trust Digital Services Department supporting e-Care (main EPR), HIE (Health Information Exchange Shared Care Record), the Patient Portaland other key digital systems.

The post-holder will be responsible for the day to day support, administration and maintenance of the Trust’s key digital clinical systems., To support the users within West Suffolk NHS Foundation Trust, the community and GP staff with digital systems issues and user access.

To improve data quality in the Patient Administration System.

To maintain the Electronic Patient Record and other digital systems whilst liaising with suppliers., Monitoring the digital systems and completing daily housekeeping activities to ensure systems continue to operate effectively.

The post holder must have good communication and interpersonal skills and must be able to demonstrate the ability to work with little supervision and to prioritise their own workload.

A key aspect of this role is to work in close liaison with all staff groups from across the Trust to ensure systems are used correctly and support business processes.

Qualified todiploma or equivalentlevelwith an IT qualificationor with an equivalent amount of experience, the successful candidate will ideally have experience of working with e-Care or another Electronic Patient Records system., * Diploma or equivalent experience

• IT qualification or equivalent experience

Desirable

• Degree or equivalent

Exeperience & Knowledge Essential

• NHS experience
• Working with Electronic Patient Record/Clinical systems
• Working with suppliers
• Communicating at all levels
• Previous system administration exposure

Desirable

• Training experience
• Testing systems
• Working with multi-disciplined teams within a hospital

Skills & Abilities Essential

• Good IT skills, knowledge of Windows and web applications, Microsoft Office
• Problem solving
• Good written & verbal communication skills
• Good presentation skills
• Reporting of information
• Ability to engage and motivate others and to use influencing skills without direct line management
• Flexibility to achieve objectives within a changing environment

Desirable

• Broader IM&T knowledge

Personal qualities Essential

• Professional attitude to work
• Attention to accuracy and detail
• Self motivator able to work on own initiative as well as in a team
• Team player
• Calm under pressure
• Commitment to delivering high quality service
• Flexible approach to working hours
• Time management skills
• Able to accept advice and help when needed
• Ability to travel to other locations

Disclosure and Barring Service Check

BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children’s ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?