Remote ServiceNow Testing Lead (VA ESOM)

Kentro is hiring for a ServiceNow Testing Lead to support the VA ESOM contract. In this role, you will own test strategy, quality governance, and code standards for the Department of Veterans Affairs enterprise ServiceNow platform. You will lead manual and automated testing, drive adoption of Test Management 2.0 and ATF Cloud Runner and serve as a code reviewer who keeps platform builds aligned to ServiceNow best practices. You will partner with VA stakeholders, platform architects, and development teams to guide projects and platform upgrades from planning through production and serve as the quality anchor for the program. Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours. Compensation Range: The anticipated base salary range for this position is $145,000 -$180,000 annually and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements. This Job Description reflects the primary duties of the role; however, it is not intended to be all-inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability. Responsibilities: Test Management and Coordination

• Develop test plans and set testing priorities aligned to release schedules, project timelines, and platform upgrades.
• Plan and allocate testing resources and manage workload across testers and project teams.
• Identify, track, and escalate testing and release risks to program leadership.
• Coordinate and escalate ServiceNow HI cases, working with ServiceNow support through resolution.
• Report testing status, defect trends, and release readiness to VA stakeholders and program leadership.
• Coordinate testing activities across development, operations, and functional teams.

Manual Testing and Test Governance

• Establish and govern testing processes, standards, and entrance/exit criteria across the platform.
• Lead User Acceptance Testing (UAT) for priority projects and ServiceNow family upgrades.
• Lead the migration to and implementation of ServiceNow Test Management 2.0.
• Provide project coordination and leadership for testing workstreams.

Automated Testing

• Define and govern the Automated Test Framework (ATF) strategy, including coverage targets and suite standards.
• Implement, maintain, and optimize ATF test suites to reduce regression effort for releases and upgrades.
• Lead ATF Cloud Runner implementation and define its execution strategy.

Code Review and Platform Quality

• Review code and configurations against ServiceNow development best practices and program standards.
• Guide and mentor developers on solution approach, code quality, and testability.
• Provide technical solution and delivery guidance to development teams.
• Support platform governance to protect instance health and upgradeability.

Platform Engagement

• Participate in Platform Health meetings and contribute testing and quality insights.
• Participate in Organizational Change Management (OCM) meetings to support adoption of new capabilities.
• Collaborate with platform architects and technical stakeholders on system design, integration, and release readiness., * Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

• Master’s degree in computer science, information systems, engineering, or other related discipline (or 10 years of additional relevant experience)
• 10+ years total relevant experience (can be inclusive of below experience requirements)
• Experience providing technical support across system design, system integration, and technical management, including leading teams in developing application and technical plans
• Extensive hands-on experience testing and validating ServiceNow applications, integrations, and family upgrades
• Expertise in ServiceNow Automated Test Framework (ATF), including suite design, governance, and Cloud Runner
• Experience with ServiceNow Test Management, including Test Management 2.0
• Experience leading UAT with business and government stakeholders
• Strong knowledge of ServiceNow development best practices, with experience performing code reviews
• Experience managing ServiceNow HI cases and vendor escalations

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones., We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award, Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.