Information Technology - Skokie Student Employee, # 2017

Wait on patrons at counters and answering calls (PF)

• Take messages and service requests (CM)

• Provide technical assistance to all users utilizing Oakton’s technology resources (CM, TC)

• Provide in-person cross campus technology support (TW)

• Follow the college’s policies on equity, wellness and safety (EI)

• Other duties as assigned (TW)

Student Employment Learning Outcomes Defined:

The National Association for Colleges and Employers (NACE) has identified 8 career readiness competencies that broadly prepare college students for a successful transition into the workplace. Listed in alphabetical order, they include

Information Technology & Information Systems, Technical Support, Identify Issues, Follow Through, Software Administration, Telephone Skills, Maintenance Services, Career Development, Microsoft Office, Computer Hardware, * Must be a currently enrolled at Oakton College in at least 6 credit hours during the Fall and Spring semesters. Employment over the summer is allowed for students taking at least 1 credit class during the summer, or students continuing registration into the following Fall semester.

• Must have an overall GPA of 2.0 or higher and be in good standing at Oakton College.
• Completion of entry level computer courses (preferred)
• Knowledge of mainstream applications (i.e. Microsoft Office and GSuite) (preferred)
• Basic knowledge of computer hardware (preferred)
• Basic knowledge of current operating systems and browsers (preferred)
• Experience in customer service (preferred)
• Knowledge of audio/visual set-ups (preferred)
• Organizational and good communications skills (preferred)
• Video-conferencing skills (preferred)
• Friendly, flexible, organized, courteous, and punctuality (required)
• Some evening and weekend hours available (optional)

Hours Needed: Hiring students to working one of the following shifts:

• Morning shift: 8 am - 12 pm –> Monday through Friday
• Afternoon shift: 12 pm - 5 pm –> Monday through Friday
• Evening shift: 5 pm-10pm –> Monday through Friday

Schedule Flexibility: Student schedule will fluctuate based on what assignments are accepted/refused. Once accepted, students are expected to follow through with their determined schedule with minimal adjustments.