Senior Applications Engineer - Epic - Certified

TriHealth’s IT team plays a vital role in our mission to improve the health of the people we serve, empowering compassionate, human-centered care through innovative technology. As part of a nationally recognized health system known for its authentically human culture and commitment to ensuring every person feels seen, heard, and cared for, you’ll contribute to meaningful digital advancements. Our employer brand promise, “Be Seen. Be Heard. Be TriHealth,” reflects the supportive, purpose-driven environment our team members experience each day. With strong inclusion and belonging initiatives that encourage you to bring your authentic self to work, TriHealth offers a place to grow your career, make an impact, and help shape the future of healthcare technology for the Cincinnati community., Under the general direction from the Application Project Leader, the position performs high level technical systems analysis and programming in one or more specialized phases of applications, acts independently. Also prepares detailed specifications from which programs will be written and is responsible for understanding customer needs and processes to ensure maximum utilization of automation and system availability. This position is responsible for program design, coding, testing, debugging and documentation, following departmental standards. Works with other Information System teams to ensure the performance of underlying technical infrastructure and software utilization. Involved in a multi-disciplinary team approach for selection and implementation of new or upgraded systems. This position will participate in application development, modifications of existing and new systems, customer support, consulting and providing information as appropriate to departments, management and the organization., Attends technical/professional training courses -seminar or self-study- for career development and job responsibility performance.

Demonstrates flexibility and initiative in seeking and/or accepting additional assignments.

Leadership: Successful: Work with a teams and provide constructive feedback to move initiatives forward. Submit innovative idea to improve quality or efficiency. (Need to provide specific examples).

With minimal supervision supports departmental and organizational processes including customer support and problem resolution in a timely manner to ensure maximum system availability. Provides appropriate escalation of critical issues as necessary.

With minimal supervision, ensures that project solutions -designs, request for proposal, system acquisition, and modification, etc.- meet the goals and objectives of the requesting department.

With minimal supervision, performs high quality definition, analysis, design, programming functions and documentation for assigned projects and requests., * Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer’s expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Software Engineering, Epic Certification, Customer Experience, Healthcare, Work From Home, On Call, Testing, Systems Analysis, Documentation, Software Development, Bachelor’s Degree in Information Systems (Required)

Equivalent experience accepted in lieu of degree

Other relevant fields of study (Required)

3 - 4 years experience in a related field (Required)

Flexible/adaptable learning and understanding new technologies

Proven analytical and problem-solving abilities

Ability to work both independently and in a team-oriented, collaborative environment

Execute tasks in a high-pressure environment

REQUIRED CERTIFICATIONS: Epic Prelude and Epic Cadence

Schedule: This is a standard day shift role that can include rotating on-call commitments and other variations.

Benefits: https://careers.trihealth.com/what-we-offer/benefitsPlease note: OPTIONAL positions are not eligible for TriHealth benefits

We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following