Role details

Contract type

Internship / Graduate position

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

$49,920 - $60,320

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Internet Communications Virtual Private Networks (VPN) Microsoft Office TCP/IP ServiceNow IT Service Management Software Troubleshooting Computer Equipment Network Support Laptops

Job description

• Responds to user helpdesk requests and answers telephone inquiries.
• Prioritizes and resolves technical issues to ensure timely completion of work orders.
• Manages PC installations, imaging, upgrades, and patches.
• Troubleshoots and resolves problems related to hardware and software.
• Collaborates with Network Support to ensure that PCs, printers, laptops, and other peripherals are in working order and able to connect to the corporate network.
• Tracks, updates, and manages issues using IT ticketing software.
• Other duties as assigned by management.

Requirements

• 2+ years of desktop support experience preferred, or 1+ years of internship or relevant work experience in conjunction with an IT focused degree would be considered.
• Technical expertise in the following areas is preferred:
• PC hardware/software troubleshooting and repair;
• Windows 10/11 support;
• VPN Installs;
• TCP/IP Network Configurations and remote communication;
• Laptop Support; website troubleshooting, and Microsoft Office installs.
• Strong ability to prioritize work and meet deadlines.
• Excellent multitasking skills in a fast-paced environment.
• A “service” ethic toward internal customer base.
• Ability to maintain a predictable and consistent full-time work schedule., * Associates Degree required. Bachelor’s Degree preferred.

Apply for this position

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Apply on www.indeed.com

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