Seaware Reservation Systems Administrator

This role will support the day-to-day administration and operation of Seaware, Zoho CRM, and other reservation and business systems supporting cruise operations. The individual will troubleshoot application issues, maintain system configurations and data accuracy, support end users, and assist with system upgrades, testing, integrations, and process improvements while partnering closely with the Senior Reservations Systems Administrator.

• 1-3 years of experience supporting business applications, reservation systems, CRM platforms, or enterprise software.
• Hands-on experience providing technical and functional support to business users, including troubleshooting system and application issues.
• Experience supporting the administration, configuration, and day-to-day operation of business-critical applications.
• Experience working with reservation, CRM, travel, hospitality, or other customer-facing operational systems.
• Experience supporting system data, configurations, user access, and overall data accuracy.
• Strong analytical and problem-solving skills with the ability to investigate system issues and escalate when necessary.
• Strong communication and customer-service skills with the ability to support nontechnical business users across different departments.
• Strong attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment.
• Direct experience with Seaware, which is highly preferred.
• Experience with Zoho CRM, MXP, Amadeus, Salesforce, HubSpot, or comparable cruise/travel systems.
• Previous experience within the cruise, travel, hospitality, tourism, or transportation industry.
• Experience with SQL, database fundamentals, system integrations, or data management.
• Experience participating in software upgrades, system testing, implementations, or process-improvement initiatives.
• Experience gathering business requirements, creating system documentation, or training end users.
• Bachelor’s degree in Information Systems, Computer Science, Business Technology, Hospitality, or a related field preferred; equivalent relevant experience can be considered.