INFORMATION TECHNOLOGY SPECIALIST I

This position is headquartered in Sacramento and may be eligible for telework under EDD’s telework policy. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

Under the general supervision of the Information Technology (IT) Supervisor II, the Information Technology (ITS1) Specialist I works as a technical specialist in the Enterprise Security Operations Section / Enterprise Desktop Applications Services section, of the Infrastructure Services Division (ISD) within the IT Branch of the Employment Development Department (EDD). The incumbent serves in support of the organization’s enterprise information technology operations, including all specialistd hardware/software components and the confidential and sensitive data used at EDD. The incumbent is responsible for the implementation, maintenance and operations of the organization’s statewide information technology systems.

The incumbent acts as a technical specialist on systems software/hardware projects, and/or on information systems.

The incumbent contributes toward the growth of the Information Technology Branch into a customer-focused service organization by following the Branch’s established cultural principles and they will also continuously improve communications and relationships with vendors, subordinates, peers, management, and customers.

Over time, the incumbent will progress through the ranges of the class, and work will increase in complexity and coordination for larger impact as more experience is gained. An incumbent in Range A should be able to perform tasks with some assistance, an incumbent in Range B should be able to perform tasks with little assistance, and an incumbent who has reached Range C should be able to perform the task independently and assist newer staff in the process as needed.

This position may be eligible for a hybrid work schedule. The amount of telework is at the discretion of the Department and is subject to change as business needs arise. Employees are required to report to their headquarters office on their assigned in-office days. Travel expenses to and from the assigned headquarters are the responsibility of the employee, Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department’s EEO Office., Please note: We ask that you not use Artificial Intelligence assistance when composing your written response. Written responses are an attempt to assess and gain an understanding of your personal writing and communication skills and abilities.

Please restate the questions with your response.

• Describe how your work experience and education qualifies you for the role and responsibilities of this position based on the desirable qualifications and the duty statement.
• Describe a time that you needed to use your desktop support experience involving troubleshooting in a virtualized environment? Describe the technical skills you utilized to address the issue and the steps you took to resolve it effectively. What factors influenced your decision-making process during this troubleshooting process?

Résumés and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not include a response to the statement(s) above may not receive further consideration and may be excluded from the hiring process. Failure to adhere to the SOQ instructions may lead to disqualification.

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of “Not Qualified.”

Information Technology & Information Systems, Desktop PC, Enterprise Protection, Information Technology & Information Systems, Willing to Travel, Technical Operations, Management of Information Systems/Technology (MIS), Hardware Components, Systems Hardware, Customer Relations, This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment., Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge and experience with the following Microsoft technologies: SCCM, Active Directory, Group Policy, Intune.
• Knowledge and experience with virtualized environments, ex: VMWare
• Knowledge and experience with software packaging and delivery.
• Ability to communicate professionally and effectively, both verbally and in writing including the ability to negotiate credibly and persuasively, with a variety of stakeholders.
• Advanced knowledge and experience with PowerShell.
• Strong knowledge and experience with desktop hardware and virtualized desktops.
• Ability to identify problems, make recommendations, and implement business process improvement.
• Ability to plan, organize, communicate, and adapt to changing assignments and priorities, and work effectively under pressure.

This position is headquartered at the New Labor Agency Building (NLAB), a newly remodeled high-rise building. Located in the heart of Downtown Sacramento and in close proximity of the State Capitol and the Golden1 Center, this beautiful and modern building provides the following amenities: Break areas, wellness/lactation rooms, coffee points, a fitness center with private showers, a Career Center for EDD Employees, a micro market, building-wide WiFi, an outdoor terrace, bike storage, nearby public transit options, and much more., The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD., Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.