IT Helpdesk Engineer

A civil engineering form is offering an exciting career opportunity for an IT Helpdesk Engineer to join their New York City team., * Conduct effective computer troubleshooting by employing diagnostic methods and relevant questioning

• Deploying new computers for both new hires and upgrades for existing staff
• Troubleshoot any/all end user issues, both hardware and software
• Software deployments & upgrades
• Light travel for remote office work and office moves
• Guide users step-by-step through the process of resolving their technical problems
• Work collaboratively with and support other members of the IT teams (network, systems, or security) to tackle more complex technical issues
• Utilize a service/help desk system to track, prioritize, and manage support requests efficiently
• Establish, document, and maintain system standards to ensure consistent performance
• Successfully complete assigned projects within the designated time frame, budget, and specifications

• Bachelor’s degree in Information Systems/Information Technology or equivalent experience
• 7+ years of business work experience in an IT Role
• Knowledge of pc troubleshooting for both hardware and Windows based machines
• Possession of Microsoft 365 certifications is highly preferred
• Knowledge of PC hardware, especially the components that can be upgraded or replaced, familiarity with office environments
• A understanding of networking protocols, various platforms, and hardware technologies
• Proficient in Microsoft Office suite and related technologies, with a strong capability to learn new software and systems
• Energetic and team-oriented attitude, coupled with a willingness provide support to end users and an aptitude for continuous learning
• Excellent attention to detail with the ability to meticulously document, adhere to, and enforce standards across all IT platforms
• Experience with service/help desk systems for managing, troubleshooting, and resolving end-user support requests

Starting annual salary $85,000 commensurate with experience.

We offer a professional work environment, competitive salary range, benefits package and 401(k).