NOC Deployment Lead

This is an onsite position located in Champaign IL The NOC Deployment Lead is responsible for the planning, installation, and verification of MDU Construction/Deployment projects. This position will require familiarity with networking fundamentals, Pavlov network design standards and practices, Pavlov security standards, inventory control/tracking, and Active Ethernet and PON network design principles to plan, install and verify Pavlov deployment projects. Functional areas of this position include, but are not limited to: Planning

• Verify and validate engineering.
• Equipment
• Counts
• Limitations
• Design validation
• Network Design
• Identify equipment counts (including additions, subtractions and/or substitutions)
• Identify and propose solutions for building automation/ancillary systems.
• Manifest and stage (configure) equipment, applications and/or systems.

Installation

• Work with field staff/project manager to create scopes of work (SOW) and schedules for deployment project installation tasks.
• Work with field staff to physically install equipment.
• Ensure standards compliance.
• Keep documentation up to date about project progress.

Verification

• Confirm configurations of all network equipment, applications and/or support products
• Confirm proper monitoring of all applicable network equipment.
• Keep Odoo notes up to date.
• Prep for any registration services
• Confirm the network is free from Layer 1-3 issues., Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
• Maintain a professional demeanor with internal and external resources while working to complete deployment projects.
• Troubleshoot Wi-Fi, Ethernet, and Fiber Optic physical layer issues remotely to accurately determine if physical repairs are needed and communicate a precise and complete scope of work when a repair is required.
• Troubleshoot OSI layers 1-3 on Pavlov networks and accurately identify and promptly resolve customer-impacting issues.
• Maintain familiarity with products and services offered and supported customer networks, including standard firmware, standard designs, and any known issues with common hardware and firmware.
• Demonstrate an understanding of effective troubleshooting skills and the ability to use them.
• Review processes and recommend changes to improve overall effectiveness/efficiencies.
• Assist network engineers in creating and maintaining departmental knowledge resources for new employee training and continuing education of junior technicians.
• Take the lead on special projects or work as directed as a member of a project team.

Do you have experience in Technology security practices?, Do you have a High school diploma or GED?, * High School diploma or equivalent required.

• Desired Certifications: Cisco CNA, CompTIA Network+, MikroTik CNA, Ruckus CNA, or other network-centric formal certification
• Must have experience with the fundamental concepts of enterprise network design and network implementation with a variety of technologies.
• Must have at least 6 months’ experience in NOC break-fix

Desired Qualifications:

• “Customer First” service-oriented approach.
• Experience in troubleshooting local area network issues and common end-user device issues.
• Experience using remote monitoring and management systems (i.e., LibreNMS, Nagios, SolarWinds).
• Ability to work under aggressive deadlines and shift priorities as required to meet business requirements and deadlines.
• Strong technical and non-technical communication skills to work with network and field professionals, project management, engineering, property staff, and/or property vendors.
• Strong analytical and problem-solving skills.
• Adaptable and participative in positive, continual changes in process or procedures.
• Strong fundamental understanding of OSI model layers 1-2.
• Strong knowledge of routers, switches, Wi-Fi, fiber optics and other technical components used in networks.
• Proven ability to troubleshoot connectivity issues on a data network.
• Proficiency with Microsoft Windows, Macintosh, Adobe, PC hardware and Microsoft Office 365 applications.
• Proficiency with Office 365 services.

Physical Requirements: The successful candidate will be able to perform the following with or without reasonable accommodation:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 30 pounds at times., Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship now or in the future.

Pulled from the full job description

• AD&D insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account

• Life insurance, Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions. Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees:

• 15 company paid holidays
• 3 weeks PTO
• Medical, Dental, Vision starting day one
• 401K with company match
• Health and Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational and professional reimbursement
• Short- and long-term disability benefits

At Pavlov Media, we’re on a mission to create something extraordinary. We’re passionate about delivering a far superior internet experience to the communities we serve, powered by cutting-edge fiber technology. But it’s not just about speed and reliability-at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. If you’re looking to be part of a team that’s making a real impact, Pavlov Media is the place for you.