Operations Management Systems Manager

• Familiar with IT ticketing systems JIRRA, Service Now
• Proficient in Power BI experience or similar reporting solution
• Responsible for hitting MTD SHIP goals and maintaining SLA, meticulously tracking performance metrics, and proactively identifying and addressing any potential roadblocks.
• Lead Peak Planning and Management, utilizing strong organizational and analytical skills to anticipate and mitigate potential challenges.
• Represent the team on calls with cross-functional partners, delivering clear, concise, and well-organized updates and action plans.
• Support the development and continuous improvement of standards, meticulously documenting processes and ensuring consistent implementation and improvement of systems.
• Serve as a subject matter expert in technical and operational flows, demonstrating a sharp eye for identifying root causes and developing detailed action plans to address issues.
• Develop and implement data-driven strategies to improve efficiency in hold management, meticulously tracking progress and identifying areas for further refinement.
• Oversee a team of analysts responsible for maintaining day-to-day operations related to inventory and order flow, ensuring accurate data analysis and reporting.

Core Responsibilities:

• Experience with database management and related tools is a strong plus.
• The ideal candidate is a highly analytical, process-oriented individual with meticulous attention to detail and exceptional organizational skills. They are constantly seeking opportunities to streamline and improve existing processes. This role requires a proactive problem-solver who thrives in a fast-paced environment and can effectively manage multiple priorities. The OMS Manager must be well-versed in distribution and supply chain operations, performance benchmarking, and KPI/dashboard development.

• +5 years’ experience, preferably in Supply Chain
• Exceptional in Microsoft excel
• Direct experience with regular interaction/management, an understanding of relational database concepts; the ability to merge and transfer files resulting in the creation of reports from multiple sources
• Strong interpersonal skills with the ability to work individually and as part of a team
• Ability to derive and articulate insights and actionable recommendations from data analysis
• Enthusiasm to work in a fast-paced, team-oriented environment
• Ability to prioritize and handle multiple projects independently, simultaneously, and with strong attention to detail
• Strong critical and analytical thinking
• Strong problem solving
• Experience leading a team of +2
• KPI development and management
• Strong communication and organization