Information Technology Support Specialist

We are seeking a new IT Support Specialist 1 to join our IT team. As a IT Support Specialist 1 you will mainly be responsible for providing end user support through answering support requests. This is a highly visible position with responsibilities that impact the profit or loss of McHugh Construction., As a member of the IT Team, you will report to the Network Administrator.

• Bachelor’s degree/IT related diploma preferred or minimum of three years of technical support experience \n

• CompTIA A+ Certified. \n

• Strong knowledge of Microsoft Office365, Windows 11, Active Directory, DHCP and VPN troubleshooting. \n

• Experience supporting laptops, mobile devices and wireless devices. \n

• MS 365 Certified: Endpoint Administrator, and or Certified Admin Expert designation or the willingness to obtain. \n

• Excellent customer service skills. \n

• Ability to handle emergency situations in a calm and directed fashion. \n

• Must possess exceptional problem solving, critical thinking and analytical skills. \n

• Strong teamwork and interpersonal skills, attention to detail and deadline orientated. \n

• Ability to work with various levels of employees and communicate in a professional manner under pressure. \n

• Process driven but must be able to work in a team environment. \n

• Ability to lift 50lbs. \n

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• Provide Tier 1 analytical support for Microsoft products, user endpoint workstations and networking, company mobile devices, conference room tech, printer/scanners, access points and A/V solutions. \n

• Provide end user support for approved software titles- including installation, configuration, and version upgrades at all company levels \n

• Troubleshoot and document solutions for computer systems including maintaining knowledge base. \n

• Administer security systems and asset inventory. \n

• Make recommendations and exercising judgment within generally defined practices and policies in selecting means, methods and techniques for obtaining solutions. \n

• Coordinate with currently established vendors to procure and configure new and existing user workstations. \n

• Maintain company assets within current company standards utilizing existing asset management tools. \n

• Stage/set up new employee workspaces. \n

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• Health Insurance \n

• Life Insurance \n

• Dental Insurance \n

• Vision Insurance \n

• 401(k) \n

• Health Savings Accounts (HSAs) \n

• Medical Flexible Spending Account \n

• Dependent Care Flexible Spending Account \n

• Tuition Reimbursement \n

• Health and Wellness Programs \n

• Vacation Leave \n

• Sick Leave \n

• Holiday Pay \n

• Paid Parental Leave \n

• Long-Term Disability \n

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Please note that this position is not eligible for work visa sponsorship

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