IT Support Specialist 1

We are seeking a new IT Support Specialist 1 to join our IT team. As a IT Support Specialist 1 you will mainly be responsible for providing end user support through answering support requests. This is a highly visible position with responsibilities that impact the profit or loss of McHugh Construction.

As a member of the IT Team, you will report to the Network Administrator., * Provide Tier 1 analytical support for Microsoft products, user endpoint workstations and networking, company mobile devices, conference room tech, printer/scanners, access points and A/V solutions.

• Provide end user support for approved software titles- including installation, configuration, and version upgrades at all company levels
• Troubleshoot and document solutions for computer systems including maintaining knowledge base.
• Administer security systems and asset inventory.
• Make recommendations and exercising judgment within generally defined practices and policies in selecting means, methods and techniques for obtaining solutions.
• Coordinate with currently established vendors to procure and configure new and existing user workstations.
• Maintain company assets within current company standards utilizing existing asset management tools.
• Stage/set up new employee workspaces.

• Bachelor’s degree/IT related diploma preferred or minimum of three years of technical support experience
• CompTIA A+ Certified.
• Strong knowledge of Microsoft Office365, Windows 11, Active Directory, DHCP and VPN troubleshooting.
• Experience supporting laptops, mobile devices and wireless devices.
• MS 365 Certified: Endpoint Administrator, and or Certified Admin Expert designation or the willingness to obtain.
• Excellent customer service skills.
• Ability to handle emergency situations in a calm and directed fashion.
• Must possess exceptional problem solving, critical thinking and analytical skills.
• Strong teamwork and interpersonal skills, attention to detail and deadline orientated.
• Ability to work with various levels of employees and communicate in a professional manner under pressure.
• Process driven but must be able to work in a team environment.
• Ability to lift 50lbs.

McHugh provides a platform for collaboration, transparency, and efficiency. Within that seamless approach, we offer a full range of core competencies and capabilities including general contracting, construction management, design-build, preconstruction services, program management, concrete construction, structural engineering services on behalf of every client on every project. McHugh’s unwavering commitment and transparency to its clients, its ability to deliver exceptional results on time and within budget, and its dedication to growing and developing its partnerships with subcontractors is the reputation we’ve built and the reason behind our 80% repeat business. We offer the following benefits:

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Health Savings Accounts (HSAs)
• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Tuition Reimbursement
• Health and Wellness Programs
• Vacation Leave
• Sick Leave
• Holiday Pay
• Paid Parental Leave
• Long-Term Disability