Service Desk / Desktop Support Technician

Seasoned Service Desk / Desktop Technician with VERY strong customer service and communication skills. Must be detail-oriented and willing/able to follow established processes and procedures. This position will be involved in the following activities:

1. Desktop / service-side support needs as they arise.

2. Desktop imaging and deployment: end to end, including working directly with end-users to migrate settings, install custom applications and ensure laptop is fully functional.

3. Assistance with various projects including replacement of company cell phones and migration to a newer mobile device management system.

Customer Support/Service, Desktop Administration, Communication Skills, Customer Support/Service, Process Development, Desktop PC, Detail Oriented, Procedure Development, Laptop PC, Software Installation, * Customer ServiceWork ethic/work attitude* Service orientation* Ability and willingness to learn* Communication and teamwork* Courage, * Experience working in a Service Desk environment to address and resolve end user software and hardware issues.

• Experience building out (imaging) and deploying desktops/laptops.
• Experience working with Windows 10, Microsoft Office 365 technologies and Windows networking in a complex, fast-paced multi-user environment.
• Experience leading small projects with minimal guidance and supervision.