IT Desktop/ Service Desk Technician

Desktop PC, Customer Support/Service, Technical Support, Customer Support/Service, Desktop PC, Communication Skills, Retrofit, Microsoft Windows Operating System, Process Development, Desktop Virtualization, Brief Job Description: Seasoned desktop / Service Desk technician with VERY strong customer service and communication skills. This position will be involved in the following activities: Brief Job Description: Seasoned Service Desk / Desktop Technician with VERY strong customer service and communication skills. Must be detail-oriented and willing/able to follow established processes and procedures. This position will be involved in the following activities: 1. Primary purpose will be Service Desk support in conjunction with a large effort to retrofit individual workspaces with conferencing capabilities. We have a mix of virtual desktops (85%) and physical desktops (15%), working in a Windows network environment. We support all operational aspects of end user technology (including applications), as well as several infrastructure components. 2. Laptop imaging and deployment: end to end, including working directly with end-users to migrate settings, install custom applications and ensure laptop is fully functional. 3. Other desktop / service-side support needs as they arise. Qualifications and experience desired:

• Experience working in a Service Desk environment to address and resolve end user software and hardware issues.
• Experience building out (imaging) and deploying laptops.
• Experience working with Windows 10, Microsoft Office 365 technologies and Windows networking in a complex, fast-paced multi-user environment. Projects and functions to be performed: Senior level desktop / Service Desk technician assignments as described above.