Desktop Support Technician

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• Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc. \n

• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software. \n

• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets. \n

• Imaging devices, including desktops, laptops, and other devices as needed. \n

• Install, configure, troubleshoot infrastructure - server/network devices. \n

• Handle IT shipping/receiving and dispatch of devices to users. \n

• Track hardware inventory, handle any issues and find resolutions for users. \n

• Handle tickets in ServiceNow in a timely manner. \n

• Assist in resolving technical escalations that arise during service delivery.

• Be highly adaptable and a self-starter.