Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Shift work

Job source

rss.cm

Tech stack

Microsoft Windows Apple IOS Apple Mac Systems VoIP Dynamic Host Configuration Protocol Domain Name System (DNS) Networking Basics Azure Active Directory TCP/IP Wide Area Networks Cisco WebEx Wi-Fi Technology

+6 more

Peripherals Microsoft InTune Information Technology Apple Business Manager Cisco User Accounts

Job description

• Onboarding, role changes and offboarding
• Creating, updating and disabling user accounts and permissions
• Maintaining accurate user records
• Tracking and maintaining IT assets
• Preparing, deploying and recovering IT equipment
• Maintaining the asset records
• Monitoring stock levels and placing orders as required
• Performing regular asset audits
• Managing relationships with IT vendors and service providers
• Coordinating the renewal of IT contracts, licences and service agreements
• Providing first/second-line support across hardware, software, mobile devices, LAN/WAN, telephony, and applications
• Maintaining accurate records, ensure compliance, and support continuous improvement across IT services

Requirements

• Strong troubleshooting skills across hardware, software, and peripherals
• Experience supporting Windows and Apple (macOS/iOS/iPadOS) environments
• Knowledge of Apple Business Manager and Microsoft Intune
• Experience administering Microsoft 365, Entra ID (Azure AD) and endpoint management
• Basic understanding of LAN/WAN networking
• Understanding of networking fundamentals: Wi-Fi, TCP/IP, DNS, DHCP
• Familiarity with Cisco IP Telephony and Webex Calling
• Confident communicator with excellent customer service skills
• Highly organised, proactive, and able to manage multiple priorities

Benefits & conditions

Fradley Park

Permanent, full-time, * Salary: Competitive - details provided on application

• Hours: Monday to Friday

  8.30am to 5pm

• Location: Lichfield - Office based with occasional flexibility to work from home
• Benefits: 25 days’ annual leave plus Bank Holidays, paid birthday leave after one year, enhanced parental pay, company sick pay, life assurance, an Employee Assistance Programme, a company pension scheme with increased contributions after two years, free on-site parking, and an annual performance bonus.

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