IT Technician

• Maintain and troubleshoot all hotel hardware, including desktops, laptops, printers, POS terminals and in-room entertainment systems.
• Monitor and support the guest Wi-Fi network, ensuring reliable connectivity throughout the property.
• Administer the hotel’s server infrastructure, network switches, firewalls and security protocols to protect guest and business data.
• Provide first-line technical support to all departments, responding promptly to service requests and resolving issues with minimal disruption.
• Coordinate with external vendors for specialised equipment, upgrades and repairs, ensuring timely delivery and compliance with service level agreements.
• Manage and maintain digital signage, conference room AV equipment and the on-site gym and spa technology systems.
• Document IT procedures, maintain an up-to-date asset register and contribute to the continuous improvement of IT policies and processes.
• Assist with the rollout of new software applications and training initiatives, promoting a culture of curiosity and knowledge sharing.

• Relevant IT qualification (e.g., BTEC, diploma) or equivalent practical experience, preferably within a luxury hospitality environment.
• Proven experience with Windows, macOS, networking (LAN/Wi-Fi), and common hotel management systems.
• Strong problem-solving abilities, with a customer-first mindset and excellent communication skills.
• Ability to work collaboratively across departments, listening to ideas and balancing technical solutions with guest experience priorities.
• Demonstrated commitment to high standards, honesty and diversity, and the ability to adapt quickly to evolving technology needs.
• Experience in managing IT security, data protection and compliance within a regulated hospitality setting.
• Flexibility to respond to urgent issues outside standard hours, reflecting the bold and accountable nature of the role.

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