Endpoint Support Specialist

The Endpoint Support Specialist provides onsite technical support to internal employees and branch locations across the region, focusing on end-user technology such as desktops, laptops, and related devices. This role handles hardware troubleshooting, device replacement, software installation, incident management, and customer support in a ticket-driven environment. The position is on-site and involves driving to different branches as part of an ongoing refresh and support project, functioning with the scope and responsibility of a full-time internal support resource., * Provide onsite technical support to internal employees and branch locations throughout the region, including Houston and other assigned areas.

• Troubleshoot hardware issues on desktops, laptops, and endpoint devices, and perform device replacement when necessary.
• Install, configure, and support software applications as requested through the ticketing system.
• Manage incidents and service requests in a ticket-driven workflow, averaging two to three tickets per day.
• Review, prioritize, and update open tickets using FrostNow and other designated tools, ensuring timely resolution and clear documentation.
• Deliver support through onsite visits and remote assistance over the phone, choosing the most effective method based on user needs.
• Participate in ongoing endpoint refresh projects while also handling broader end-user support responsibilities, similar to a full-time internal employee.
• Communicate clearly and professionally with end users, providing excellent customer service and setting appropriate expectations for resolution.
• Maintain a high level of organization and self-direction to manage daily workload, travel between branches, and ticket queues efficiently.
• Adhere to company policies and procedures, including safe driving practices when traveling between branch locations.
• Collaborate with team members to share knowledge, resolve complex issues, and continuously improve support processes.
• Demonstrate a willingness to learn new technologies and tools, adapting to evolving end-user support needs.

Safe Driving Communication Team Oriented Prioritization Desktop Support Customer Service Customer Support Endpoint Devices Technical Support Help Desk Support Business Valuation Workflow Management Good Driving Record Incident Management Willingness To Learn Software Installation Full Stack Development Business Transformation Hardware Troubleshooting Windows Remote Assistance Verbal Communication Skills End-User Training And Support, * Minimum of 1 year of experience in end-user support, desktop support, field support, or help desk environments.

• Hands-on experience troubleshooting hardware, software, and device-related issues in a professional setting.
• Experience working in a ticketing environment with incident and request management.
• ServiceNow experience for managing and tracking tickets and support activities.
• Strong customer service skills with the ability to communicate clearly and professionally with non-technical users.
• Ability to work in a team-oriented environment while remaining highly organized and self-driven.
• Detail-oriented approach to documenting work, updating tickets, and following procedures.
• Clean driving record to support travel between branch locations as required.
• Positive attitude and strong verbal communication skills., * Willingness to learn and grow within the organization, including adopting new tools and processes.
• Comfort working in both onsite and phone-based support scenarios.
• Ability to manage a ticket-driven workflow and balance multiple priorities.
• Experience with endpoint refresh or hardware rollout projects is beneficial.
• Familiarity with enterprise support environments and internal employee support.
• Reliable personal vehicle available for work-related travel between branches (mileage is expensed)., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.