User Experience Designer- Mid Level

• Map and continuously refine end-to-end provider journeys, workflows, handoffs, and service processes.
• Gather provider feedback through interviews, surveys, focus groups, listening sessions, and operational data.
• Identify workflow barriers, service gaps, and cross-organizational issues and implement process improvements.
• Coordinate external partners to streamline provider access to technology resources, assistance, and digital health services.
• Develop provider guidance, process documentation, evaluation measures, dashboards, reports, and presentations.
• Support rural healthcare organizations adopting IT, AI, telehealth, and other emerging digital health solutions.

User Experience Design (UXD), Process Improvement, Continuous Improvement, Workflow Analysis, Healthcare Providers, Telehealth, Healthcare, Artificial Intelligence (AI), Medical Record System, RMON, * 3 years or more of experience in process mapping, process improvement, user interviews, and provider journey mapping.

• Proficiency in process mapping, workflow analysis, continuous improvement, and provider experience optimization.
• Experience with healthcare providers, rural health programs, digital health solutions, or clinical environments.
• Experience in telehealth, EHR workflows, remote patient monitoring, IT, AI, or emerging healthcare technologies.
• Experience with stakeholder coordination, SLAs, RACI frameworks, data collection, surveys, focus groups, and reporting.
• Excellent verbal and written communication skills.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.