Help Desk Technician - onsite - Plano, TX

• Serve as the first point of contact for support requests through the ticketing system, phone, and walk-ups, managing tickets according to SLA priorities.
• Troubleshoot Windows, hardware, software, basic networking, and account issues for onsite and remote employees.
• Administer user accounts and access in Active Directory and Okta, including provisioning, password resets, access changes, and deprovisioning.
• Image, configure, and deploy laptops, desktops, and peripherals while supporting employee onboarding, offboarding, and equipment refreshes.
• Document troubleshooting steps and resolutions, communicate clearly with users, and escalate complex issues to Tier 2/3 with complete supporting details.

Launch the next stage of your IT career with a collaborative Service Desk team! We’re seeking a customer-focused Helpdesk Analyst to provide first-line technical support, troubleshoot everyday IT issues, and help employees stay productive. This long-term contract opportunity is ideal for someone eager to learn, take ownership, and build a strong technical foundation., * One to two years of helpdesk or IT support experience, or equivalent hands-on experience gained through education, certifications, or technical projects.

• Experience troubleshooting Windows, computer hardware, and productivity applications such as Microsoft Office and Google Workspace.
• Familiarity with ticketing systems and basic Active Directory user/group administration; Okta, Jira, and Google Workspace experience are strong pluses.
• Strong customer service, communication, organization, and follow-through, with the ability to stay composed, prioritize requests, and learn new processes.
• A bachelor’s degree in IT, Computer Science, or a related field, or an equivalent combination of education, certifications, and experience; IT certifications are highly preferred, and bilingual English/Spanish skills, endpoint management, networking, or scripting exposure are additional pluses.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.