IT Asset Technician

The IT Asset Technician is responsible for supporting the full lifecycle management of enterprise IT assets, including inventory control, imaging, configuration, deployment, maintenance, repair, warehouse operations, and asset tracking. This role ensures the accurate receipt, storage, preparation, and distribution of endpoint devices such as laptops, desktops, thin clients, tablets, mobile phones, and related peripherals.

The technician performs hardware diagnostics and basic repairs, assists with warranty and vendor coordination, and supports large-scale device imaging and deployment activities within a centralized configuration center. Success in this role requires strong attention to detail, organizational skills, technical aptitude, and the ability to thrive in a fast-paced operational environment.

Key Responsibilities

Asset Inventory & Lifecycle Management

• Receive, inspect, document, and process incoming and outgoing IT equipment and peripherals according to established operational standards.
• Maintain accurate inventory records for laptops, desktops, tablets, mobile devices, thin clients, monitors, and accessories using ServiceNow and related asset management systems.
• Perform routine physical inventory audits and reconcile discrepancies, damaged equipment, and missing assets.
• Support asset tagging, asset disposal, and lifecycle management processes in accordance with organizational policies and security standards.
• Assist with developing and improving asset management workflows, reporting processes, and inventory controls.
• Participate in planning meetings related to device deployments, equipment moves, inventory projects, and storage requirements.

Device Imaging & Configuration

• Prepare new and refurbished devices for deployment by unboxing, asset tagging, imaging, configuring, testing, and repackaging equipment.
• Capture and maintain accurate device information, including serial numbers and asset tag data, for import into ServiceNow, Active Directory, and other enterprise systems.
• Connect devices to imaging infrastructure, networks, and KVM systems to facilitate automated deployment processes.
• Perform software installations and configuration tasks while ensuring compliance with organizational security, hardware, and software standards.
• Support high-volume device imaging and deployment activities within a production-focused environment while maintaining quality and accuracy.
• Provide status updates on imaging assignments and promptly escalate issues or process deviations.

Hardware Support & Repair

• Perform basic troubleshooting, diagnostics, and hardware repairs on endpoint devices.
• Replace and upgrade hardware components including batteries, keyboards, screens, memory, storage drives, and related peripherals.
• Coordinate warranty repairs, device replacements, and vendor-supported maintenance activities as necessary.
• Verify functionality and readiness of devices prior to deployment to end users.

Warehouse & Logistics Operations

• Support warehouse inventory control activities, including equipment storage, staging, packaging, and shipment preparation.
• Assist with receiving, moving, organizing, and transporting equipment stock, pallets, and technology assets between locations.
• Help coordinate shipments to satellite offices and secondary distribution locations.
• Operate material handling equipment, including manual pallet jacks, as needed.
• Serve as a member of the device delivery team, including operating company-owned vehicles when required.

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• IT Asset Management
• Hardware Inventory Control
• Device Imaging & Deployment
• Hardware Troubleshooting
• Inventory Auditing
• Asset Lifecycle Management
• Warehouse Operations
• Endpoint Configuration, * Experience supporting enterprise endpoint devices including laptops, desktops, tablets, smartphones, and peripherals.
• Familiarity with ServiceNow Hardware Asset Management (HAM) or similar asset tracking platforms.
• Basic knowledge of PC hardware diagnostics, repair, and component replacement.
• Experience with device imaging, deployment, and asset management processes.
• Proficiency with Microsoft Excel, Word, Outlook, and Teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and exceptional attention to detail.
• Excellent customer service, communication, and problem-solving abilities.
• Ability to build and maintain effective working relationships with team members, vendors, suppliers, and internal customers., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.