Desktop Support Technician

Operations Leadership ServiceNow Warehousing Communication Microsoft 365 Data Retention Asset Tracking Microsoft Excel Desktop Support Customer Service Asset Management SAP Applications Inventory Control Microsoft Outlook Peripheral Devices Business Valuation Docking (Computers) IT Asset Management Inventory Management Warehouse Operations IT Service Management Full Stack Development Valid Driver’s License Shipping And Receiving Business Transformation Computer-Generated Imagery, We are seeking a Desktop Support Technician to support IT warehouse operations, hardware deployment, and end-user technology services. This role is responsible for managing IT asset inventory, fulfilling hardware requests, imaging and deploying equipment, and supporting desktop peripherals across the organization. The ideal candidate will have experience in desktop support, IT asset management, or hardware fulfillment and possess strong organizational and customer service skills., * Provide hands-on desktop support and hardware deployment services for end users.

• Manage and fulfill IT hardware requests through the ServiceNow ticketing system.
• Receive, inventory, track, and deploy IT assets, including laptops, desktops, monitors, mobile devices, and peripherals.
• Update asset records and maintain inventory accuracy within SAP and related asset management systems.
• Perform computer imaging, configuration, and deployment activities for Windows-based devices.
• Coordinate shipping and receiving of IT equipment, including preparing outbound shipments and processing returned hardware.
• Support equipment recovery efforts for offboarded employees, including coordinating returns from remote users.
• Generate shipping labels and coordinate logistics through FedEx or similar carriers.
• Process returned equipment while adhering to company data retention and security policies.
• Set up and deploy computer peripherals, monitors, docking stations, and workstation equipment.
• Maintain accurate documentation and ticket updates throughout the support lifecycle.
• Follow all corporate IT policies, procedures, and security standards.
• Provide excellent customer service while supporting users both onsite and remotely.

• 1+ years of experience in Desktop Support, Service Desk, Hardware Deployment, IT Asset Management, or a related IT support role.
• Experience supporting Windows environments and end-user computing devices.
• Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
• Experience working with ticketing systems such as ServiceNow, Remedy, or other ITSM platforms.
• Familiarity with IT asset management and inventory control processes.
• Basic understanding of computer imaging, deployment, and hardware lifecycle management.
• Experience with SAP or similar inventory/asset management systems is preferred.
• Strong customer service, communication, and organizational skills.
• Ability to manage multiple priorities and maintain accurate documentation.
• Valid driver’s license and ability to transport equipment between locations as needed., * Experience supporting hardware fulfillment or IT warehouse operations.
• Knowledge of mobile device deployment and support.
• Experience handling equipment recovery and offboarding processes.
• Familiarity with IT inventory auditing and asset tracking best practices.
• Previous experience supporting enterprise environments with standardized hardware deployment processes.

Technical Environment

• Microsoft 365
• Windows 10/11
• ServiceNow / ITSM Platforms
• SAP
• Laptop and Desktop Imaging
• IT Asset Management
• Hardware Deployment & Inventory Control
• Mobile Device Support
• Peripheral Installation & Configuration, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.