Community Link Administrator

Horsham District Council is looking for a Community Link Administrator to join our Community Link team, acting as a key point of contact for current and potential service users.

The Community Link team provides personal alarm equipment and support to help vulnerable people remain safe, independent and confident in their own homes.

As a Community Link Administrator, your duties will be varied and will include maintaining and using a complex database that is fundamental to the delivery of the service. You will provide advice and information to clients, promote the Community Link service and personal alarm equipment, and help individuals identify ways to remain safe and independent at home to enhance their quality of life. This includes providing a high standard of customer service, responding efficiently and appropriately to enquiries received through the Community Link inbox and prioritising those requiring an urgent response.

This is a full-time role, Monday to Friday, with the option of hybrid working.

To succeed as a Community Link Administrator, you will be compassionate, approachable and committed to helping others, with excellent communication skills and a willingness to learn.

You will have experience of working with people from a range of backgrounds, particularly the elderly and vulnerable people, and understand the importance of maintaining discretion and confidentiality.

You will also have:

Proven experience of debt management, including setting up direct debits and responding to income-related queries.

Experience of using a complex and confidential database, with accurate data-entry skills and the ability to produce reports.

Good IT skills, including Microsoft Excel and other Microsoft Office applications or equivalent.

The confidence and communication skills to deliver presentations to a variety of audiences.

A full UK driving licence.

GCSE-level qualifications or equivalent.

A basic DBS check is required for this role.

We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody.

We encourage and support our employees to have a healthy work life balance by offering 28 days’ (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable.

We offer a generous benefits package, including an online discounts platform, and membership of the Local Government Pension Scheme (LGPS), which provides an attractive employer contribution.

To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership & Management (ILM), Master of Business Administration (MBA).