Help Desk Analyst

The role will provide first-line desktop support to employees in the London Branch and Amsterdam office, while also supporting day-to-day IT operations. The successful candidate will handle user queries, desktop and software support, PC deployment, IT system troubleshooting, and Microsoft 365 administration., * Provide first-line IT support to users in the London and Amsterdam offices

• Monitor and manage help desk requests in line with agreed SLAs, resolving or escalating issues as appropriate
• Set up, deploy, and troubleshoot desktop PCs and related equipment
• Support IT technical teams with the deployment and maintenance of IT systems
• Assist and train users with desktop software and IT systems
• Support Microsoft 365, Outlook, and Teams administration
• Maintain IT hardware, consumables, asset records, and system inventories
• Support day-to-day computer operations and general IT administration
• Provide cover for other Help Desk team members when required

This position would suit an IT support professional with hands-on corporate help desk experience and strong problem-solving and customer service skills., * 2-3 years’ hands-on IT Help Desk experience in a corporate environment

• Experience within a financial institution is advantageous
• Strong troubleshooting, analytical, and problem-solving skills
• Good customer service and communication skills
• Experience supporting desktop PCs, software, and Microsoft 365
• Good organisational skills and ability to manage multiple priorities
• A Levels, GCSEs, or equivalent qualifications
• Microsoft qualifications or relevant IT courses are advantageous, * IT Helpdesk Support

A Japanese financial institution is currently recruiting a Help Desk Analyst to join its IT team in London.