IT Service Desk Analyst

We’re working with a highly regarded law firm in Tunbridge Wells that is looking to recruit an IT Support Analyst to join its IT Service Desk team.

You’ll be supporting staff at all levels, from administrative teams through to senior solicitors and partners, ensuring technical issues are dealt with efficiently and professionally.

Day-to-day responsibilities will include:

• Providing 1st Line IT Support via telephone, email, Microsoft Teams and in person
• Troubleshooting Microsoft 365, Outlook, Teams and general desktop issues
• Managing support tickets, resolving incidents and escalating more complex problems
• Supporting laptops, iPhones, monitors and other office equipment
• Assisting with Active Directory, Intune and user access requests
• Setting up meeting rooms and supporting IT projects

Ideally, you’ll have at least 2 years’ IT support experience within a professional services environment, with good Microsoft 365 knowledge and experience using a Service Desk ticketing system.

Previous experience within a law firm would be advantageous, although candidates from other professional environments are also encouraged to apply.

Most importantly, you’ll be approachable, organised and comfortable supporting people at all levels.

• Hybrid working available following settling in period (2 DAYS FROM HOME)
• 25 days’ annual leave
• Private medical insurance, pension, life cover and income protection, subject to eligibility
• Opportunity to develop your technical skills across a range of Microsoft technologies
• Varied role combining remote support with hands-on, deskside troubleshooting
• Professional working environment with exposure to a wide range of IT systems, * Casual dress
• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Private medical insurance
• Sick pay
• Work from home