IT Support Analyst

If you’re an IT Support Analyst who enjoys taking ownership, solving problems and getting things done without needing constant direction, this could be a good opportunity.

IT Support Analyst Birmingham | £32,000 | Hybrid - 3 days office, 2 days from home

Working for an established UK rail and logistics business, you’ll join the IT support function, providing 1st and 2nd line support across the organisation. This is a varied, hands-on position where you’ll have responsibility for managing your own workload, supporting users and ensuring technical issues are dealt with properly.

The Role

The role will suit someone who is comfortable working independently, uses their initiative and takes pride in seeing an issue through from start to finish. You’ll have support from the wider IT team when needed.

Your responsibilities will include:

• Acting as a first point of contact for IT support queries across the business.
• Providing 1st and 2nd line support, troubleshooting and resolving technical issues.
• Managing your own workload and prioritising incoming support requests.
• Installing, configuring and maintaining Windows operating systems, hardware and applications.
• Supporting Microsoft 365, Active Directory and network-related issues.
• Supporting mobile devices and user provisioning.
• Carrying out routine system checks and assisting with backup processes.
• Maintaining technical documentation and looking for ways to improve the end-user experience.
• Getting involved in IT projects where required.
• Participating in an on-call rota.
• Occasionally travelling to other company sites when needed.

You’ll already have experience in an IT support role and be confident dealing with a range of technical issues across both hardware and software.

More importantly, we’re looking for someone who takes ownership of their work. You should be comfortable working independently, managing competing priorities and knowing when to investigate an issue yourself and when to bring in additional support.

Your technical experience should include:

• Microsoft 365 installation and configuration.
• Windows desktop operating systems.
• Active Directory administration.
• Networking fundamentals and network technologies.
• PC hardware and troubleshooting.
• Mobile device support.

• Hybrid working with three days per week in the Birmingham office.
• 25 days annual leave plus bank holidays.
• Company pension and life assurance.
• Employee discounts and Cycle to Work scheme.
• Employee Assistance Programme and wellbeing support., * Contract
• Birmingham, West Midlands
• £250 - £350 / day