IT Technical Support Engineer / IT Helpdesk Engineer

We are seeking a capable and experienced individual to join our busy, energetic, and friendly IT support team. The successful candidate will use our remote support tools and ticketing system to provide remote support to our clients. Alongside strong technical skills, the role requires previous customer service experience, a genuine customer-first attitude, and a willingness to go above and beyond to deliver an excellent client experience. The ideal candidate will communicate clearly, take ownership of client queries, and remain professional and helpful throughout each interaction. This role requires a solid understanding of IT technologies, security principles, and the ability to work effectively in an office environment.

The successful candidate must have a working understanding of:

• Active Directory and Azure AD
• Microsoft 365 including Exchange online and Teams
• Windows Server including Exchange server
• Windows desktop OS
• Firewall and routers
• Networking (LAN and WAN)
• Remote access and VPN solutions
• Anti-virus solutions
• Anti-spam solutions
• Backup and recovery solutions

• Company pension
• Microsoft training scheme covered financially
• Additional holiday for your birthday
• Monthly engineer awards with financial bonuses
• Company social events
• Excellent office environment in a town centre location
• Daily free fruit and monthly pizza
• Leisure room with a pool table, Xbox, TVs, etc.

This role is based at our Bromsgrove head office; therefore, you must be within a commutable distance to Bromsgrove.

Salary: £27,000 to £30,000 per year dependent on experience

Interviews are available immediately.

*Please note all positions are subject to a Disclosure and Barring Service (DBS) check

Pay: £27,000.00-£30,000.00 per year