Desktop Support Technician

Research Operations CompTIA A+ User Profile Communication Microsoft 365 Cyber Security Prioritization Follow Through Microsoft Teams Customer Service Active Directory Hardware Support Microsoft Outlook Technical Support Microsoft Windows Computer Hardware Peripheral Devices Business Valuation Microsoft SharePoint Microsoft Windows 10 Full Stack Development Business Transformation End-User Training And Support Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), We are seeking a dependable, hands-on IT Support Technician to provide day-to-day technology support at our Gary manufacturing facility. This person will be the primary onsite IT contact and must be comfortable working independently, solving problems, and supporting employees in both the office and plant environment. Advanced infrastructure, networking, and cybersecurity administration are managed by the IT Manager., Troubleshoot and resolve everyday Windows PC, laptop, software, printer, scanner, and peripheral issues.

Set up, replace, and maintain employee workstations, monitors, and other end-user equipment.

Assist employees with Microsoft 365 applications, Outlook, Teams, OneDrive, and common login or access issues.

Identify and troubleshoot basic connectivity problems, including wired connections and Wi-Fi; escalate infrastructure issues as needed.

Provide hands-on support for plant-floor workstations, label printers, and other user-facing technology.

Respond to and document support requests, follow issues through to resolution, and communicate progress to employees.

Maintain basic equipment inventory and support hardware replacement, setup, and onsite vendor visits.

Coordinate with the IT Manager on issues requiring elevated access, specialized expertise, or changes to core systems.

Provide remote end-user IT support to other company locations as needed, based on workload and direction from the IT Manager.

23 years of hands-on IT support experience in a business environment, supporting users with limited onsite supervision.

Strong Windows 10/11 troubleshooting, including PC hardware, software, drivers, user profiles, and peripheral devices.

Experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and basic account access issues.

Working knowledge of TCP/IP, DHCP, DNS, wired networks, and Wi-Fi, with the ability to isolate common connectivity problems.

Experience installing, configuring, troubleshooting, and replacing PCs, printers, scanners, and related equipment.

Ability to independently diagnose issues, research solutions, prioritize requests, document work, and follow through to resolution.

Clear communication and customer-service skills when supporting both office and plant-floor employees.

Comfortable working hands-on in a manufacturing facility and coordinating with remote IT management.

Preferred: manufacturing or industrial IT support; Active Directory or Microsoft Entra ID basics; ERP end-user support; UniFi familiarity; CompTIA A+ or similar certification., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.