Field IT Hardware Technician

We are seeking a dependable, hands-on Field IT Hardware Technician to support computer and printer hardware installations, repairs, and equipment refurbishment at retail store locations throughout the Seattle, Redmond, and Bellevue areas.

This is a field-based position ideal for someone with previous computer hardware repair experience, strong mechanical aptitude, and the ability to work independently while providing excellent customer service. You will travel between multiple store locations throughout the day, assisting with equipment installations, troubleshooting, hardware staging, and repairs. Training and daily guidance will be provided by an experienced field service team member.

This is not a remote position. Candidates must be comfortable driving to different store locations, sometimes several hours away. Key Responsibilities

• Travel to retail store locations to install, repair, and service computer and printer hardware.
• Provide hardware staging, configuration, testing, and bench repairs.
• Refurbish, inspect, and perform quality assurance checks on returned store equipment.
• Track IT assets and inventory using company software systems.
• Process applicable hardware warranty claims.
• Accurately document service activities, production details, and inventory movements.
• Assist field service technicians with preparing and distributing equipment.
• Complete required service paperwork and maintain accurate records.
• Provide professional, customer-focused support at each store location.
• Maintain a clean and organized work area while following established procedures.

• Previous experience repairing, troubleshooting, or refurbishing computer hardware.
• High school diploma or GED required.
• Valid driver’s license and reliable personal transportation.
• Ability to travel between multiple store locations throughout the workday.
• Ability to work independently and manage multiple tasks.
• Strong attention to detail and mechanical aptitude.
• Excellent customer service and communication skills.
• Basic computer skills, including Microsoft Word and Excel.
• Ability to lift up to 30 lbs regularly and up to 80 lbs with assistance.
• Comfortable with frequent walking, standing, and physical activity., * Technical school education, technical certifications, or approximately two years of relevant technical experience.
• Experience installing or repairing computers, printers, or other IT equipment.
• Experience with inventory tracking, asset management, or hardware refurbishment., 1. Are you able to lift up to 30 lbs regularly? 2. Are you able to lift up to 80 lbs with assistance? 3. How many years of IT experience do you have? 4. How many years of experience do you have repairing or refurbishing computer hardware? 5. Do you have a valid driver’s license and reliable personal transportation? 6. Are you comfortable traveling between multiple store locations throughout the Seattle, Redmond, and Bellevue areas?

Additional Position Details

• Approximately 40 hours per week.
• Standard schedule is Monday-Friday, 8:00 AM-4:30 PM.
• Flexible availability may be required, including occasional weekends and holidays.
• Personal vehicle required for travel between store locations.
• Mileage reimbursement provided for business-related travel at the applicable company reimbursement rate.
• Daily direction and support provided by a permanent field service team member.
• Motor Vehicle Record (MVR) screening is required as part of the background check due to driving responsibilities.

Ready to embark on a promising career adventure in the vibrant community surrounding Puyallup, Washington? Nestled in the heart of the beautiful Pacific Northwest, this area boasts a perfect blend of urban amenities and outdoor recreation opportunities, making it an ideal place to work and play. From the stunning views of Mount Rainier to the bustling downtown area filled with art galleries and theaters, Puyallup offers a unique charm that is hard to resist. Don’t miss the chance to explore the local cuisine, catch a game of the Tacoma Rainiers baseball team, or unwind in the lush greenery of Bradley Lake Park. Browse our job listings today and discover why Puyallup, WA, is the perfect place to grow your career.