Business Systems Analyst eCommerce Loyalty Platforms

Business Solutions, Systems Analysis, eCommerce, Systems Analysis, Loyalty Programs, Application Programming Interface (API), Customer Experience, Ecosystems, Customer Relations, Mobile Applications Development, Looking for a System Analyst who has worked at the intersection of digital commerce, loyalty programs, mobile applications, and customer experience platforms. This role will support a large-scale digital transformation initiative focused on modernizing customer-facing systems, loyalty ecosystems, digital ordering experiences, and API-driven integrations. Requirements:

• 6+ years of experience as a Business/System Analyst
• Strong background in eCommerce and mobile application platforms
• Experience supporting loyalty programs, customer engagement platforms, or digital commerce initiatives
• Understanding of QSR (Quick Service Restaurant) operations, digital ordering, checkout, promotions, and customer journeys
• Experience working with APIs, microservices, integrations, and modern cloud-based architectures
• Ability to gather requirements, create user stories, define acceptance criteria, and partner closely with engineering and product teams
• Experience working in Agile/Scrum environments

Nice to Have: AWS cloud exposure Identity and authentication platforms (SSO, OAuth, Customer Identity) API modernization or orchestration programs CBAP, CCBA, Agile BA, or Product Owner certifications