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NICE CXone Cognigy Developer

Artech
Dearborn, MI, United States
4 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
6 years minimum
Compensation
$83,200 - $87,360
Working hours
Regular working hours
Job source
www.careerbuilder.com

Tech stack

JavaScript (Programming Language) Application Programming Interfaces (APIs) Artificial Intelligence Applications Architecture User Authentication Interactive Voice Response Software Design Documents JSON Graphql Restful APIs Webhooks Natural Language Understanding
+1 more
Microservices

Job description

  • Build and configure IVR call flows within Cognigy, including MVP call flows, OTP (one-time passcode) authentication flows, and self-service journeys.
  • Translate caller journey designs and low-level application architecture into functioning conversational flows.
  • Support integration with NICE (contact center platform) in coordination with the technical consultant and designer.
  • Collaborate with lead developers on microservices-based application architecture and GraphQL/CCN implementations.
  • Experience in developing complex self-services in IVR/IVA.

Requirements

Voice Response Systems, Authentication, Low-Level Design, Technical Consulting, Call Centers, Technical/Engineering Design, Microservices, GraphQL, Artificial Intelligence (AI), Application Programming Interface (API), Experience Required: 6-8 Years. Essential Skills: 7+ years in NICE CXone, Cognigy., * Cognigy.AI, conversational AI, NLU, intents, entities, and dialogue management.

  • Good understanding of JavaScript, CognigyScript, JSON, REST APIs, and webhooks.
  • Experience integrating conversational AI with NICE CXone or other CCaaS/contact center platforms.
  • Knowledge of IVR, telephony, call flows, and customer interaction journeys.

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