ServiceNow Implementation Architect

• We are seeking an experienced ServiceNow CMDB Architect to lead the design, implementation, governance, and optimization of the ServiceNow CMDB platform.
• The ideal candidate will have deep expertise in Configuration Management, Discovery, Service Mapping, CSDM, ITSM, ITOM, and enterprise architecture.
• This role will drive CMDB strategy, data quality, governance, and integration initiatives across the organization., * CMDB Strategy & Architecture
• Define and maintain the enterprise CMDB architecture and roadmap.
• Design scalable CMDB data models aligned with business and IT requirements.
• Establish CMDB governance frameworks, standards, and best practices.
• Lead CMDB transformation initiatives and modernization programs.
• Align CMDB architecture with the Common Service Data Model (CSDM). CMDB Design & Implementation
• Design and implement Configuration Item (CI) class structures and relationships.
• Configure identification and reconciliation rules.
• Develop CI lifecycle management processes.
• Implement CMDB health dashboards and data quality controls.
• Ensure compliance with CMDB governance policies. Discovery & Service Mapping
• Architect and optimize ServiceNow Discovery solutions.
• Design and implement Service Mapping for business-critical services.
• Integrate infrastructure, cloud, and application data sources into the CMDB.
• Define automated CI population and maintenance strategies.
• Architect integrations between ServiceNow and Cloud platforms (AWS, Azure, GCP)
• Establish CMDB governance councils and operational processes.
• Define KPIs and metrics for CMDB health.
• Lead data remediation and cleanup initiatives.
• Collaborate with Enterprise Architects, IT Operations, Infrastructure, Security, and Application teams.
• Act as the CMDB subject matter expert.
• Provide technical leadership and mentoring to developers, administrators, and analysts.

1. Strong implementation partner
2. Experienced hands-on multiple module
3. Experienced ServiceNow Architect with ITOM and discovery experience.
4. CMDB Implementation
5. SNow Mapping - Implementation experience
6. Discovery implementation experience, Experience: 10+ years on ServiceNow and 5+ years on CMDB, * Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.

Technical Skills

• ServiceNow CMDB
• Discovery
• Service Mapping
• ITOM
• ITSM
• CSDM
• Identification & Reconciliation Engine (IRE)
• IntegrationHub
• REST/SOAP APIs
• MID Servers
• Cloud Discovery
• Data Modeling
• Service Graph Connectors
• JavaScript and ServiceNow scripting

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist - Discovery
• ServiceNow Certified Implementation Specialist - Service Mapping
• ServiceNow Certified Technical Architect (CTA) (preferred)
• ITIL 4 Foundation or higher