Senior ServiceNow CMDB Architect - Remote / Telecommute

We are looking for Senior ServiceNow CMDB Architect - Remote / Telecommute for our client in Irving, TX, Our client is seeking an experienced ServiceNow CMDB Architect to lead the design, implementation, governance, and optimization of the ServiceNow CMDB platform. The ideal candidate will have deep expertise in Configuration Management, Discovery, Service Mapping, CSDM, ITSM, ITOM, and enterprise architecture. This role will drive CMDB strategy, data quality, governance, and integration initiatives across the organization., CMDB Strategy & Architecture:

• Define and maintain the enterprise CMDB architecture and roadmap.
• Design scalable CMDB data models aligned with business and IT requirements.
• Establish CMDB governance frameworks, standards, and best practices.
• Lead CMDB transformation initiatives and modernization programs.
• Align CMDB architecture with the Common Service Data Model (CSDM).

CMDB Design & Implementation:

• Design and implement Configuration Item (CI) class structures and relationships.
• Configure identification and reconciliation rules.
• Develop CI lifecycle management processes.
• Implement CMDB health dashboards and data quality controls.
• Ensure compliance with CMDB governance policies.

Discovery & Service Mapping:

• Architect and optimize ServiceNow Discovery solutions.
• Design and implement Service Mapping for business-critical services.
• Integrate infrastructure, cloud, and application data sources into the CMDB.
• Define automated CI population and maintenance strategies.

Integrations:

Architect integrations between ServiceNow and:

• Cloud platforms (AWS, Azure, Google Cloud Platform).
• Monitoring tools.
• Asset management systems.
• DevOps and CI/CD tools.
• Enterprise applications.
• Ensure accurate data synchronization and reconciliation across systems.

Governance & Data Quality:

• Establish CMDB governance councils and operational processes.
• Define KPIs and metrics for CMDB health.
• Monitor and improve completeness, correctness, compliance, and relationship integrity.
• Lead data remediation and cleanup initiatives.

Stakeholder Management:

• Collaborate with Enterprise Architects, IT Operations, Infrastructure, Security, and Application teams.
• Act as the CMDB subject matter expert.
• Provide technical leadership and mentoring to developers, administrators, and analysts.

Education: Bachelor s degree in Computer Science, Information Systems, Engineering, or related field.

Technical Skills:

• ServiceNow CMDB.
• Discovery.
• Service Mapping.
• ITOM.
• ITSM.
• CSDM.
• Identification & Reconciliation Engine (IRE).
• IntegrationHub.
• REST/SOAP APIs.
• MID Servers.
• Cloud Discovery.
• Data Modeling.
• Service Graph Connectors.
• JavaScript and ServiceNow scripting.

Preferred Qualifications:

Certifications:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist - Discovery.
• ServiceNow Certified Implementation Specialist - Service Mapping.
• ServiceNow Certified Technical Architect (CTA) (preferred).
• ITIL 4 Foundation or higher.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.