Technical Support Specialist

The Technical Customer Service Specialist supports the sales function by gathering detailed customer requirements, preparing accurate quotations, coordinating project and order status, and providing timely, professional follow-up to customers. This role focuses on customer support and coordination for custom, made-to-order tooling solutions used in the printed circuit board (PCB) assembly and broader electronics manufacturing industry, rather than cold-calling or commission-based sales. Responsibilities

• Gather and document customer requirements for custom tooling and manufacturing solutions in a clear and organized manner.
• Prepare accurate quotations based on customer specifications, technical requirements, and internal pricing guidelines.
• Coordinate project and order status between customers and internal teams, ensuring that all parties remain informed throughout the process.
• Provide timely, professional follow-up to customers regarding quotes, order status, changes, and delivery expectations.
• Communicate effectively with production personnel, purchasing agents, and engineers to clarify requirements and resolve issues.
• Enter and maintain accurate data in internal systems, including order details, customer information, and project updates.
• Support the sales team with administrative and technical customer service tasks to help move opportunities from quote to order.
• Learn to interpret technical drawings and manufacturing requirements to ensure that quotes and orders align with customer needs.
• Prioritize and manage multiple tasks and customer requests simultaneously in a fast-paced, professional environment.
• Collaborate with internal stakeholders to address customer concerns and ensure a high level of customer satisfaction., This is a direct-hire opportunity that offers stable, full-time employment with benefits in a specialized manufacturing environment. You will work standard weekday hours, allowing for predictable work-life balance, while developing valuable skills in technical customer service and manufacturing support. The organization values accuracy, collaboration, and continuous learning, providing opportunities to deepen your knowledge of electronics manufacturing and custom tooling solutions. Work Environment

Data Entry Purchasing Quotations Coordinating Cold Calling Communication Detail Oriented Microsoft Excel Health Advocacy Customer Service Customer Support Office Equipment Order Processing Microsoft Outlook Technical Drawing Business Solutions Project Coordination Willingness To Learn Printed Circuit Board PCB Assembly Services Administrative Support Technical Requirements Continuous Development Electronics Manufacturing Verbal Communication Skills Employee Assistance Programs

At least 2 years, * Strong proficiency in Microsoft Excel and Outlook.

• Accurate and efficient data entry skills.
• Demonstrated ability to organize and manage multiple priorities and tasks in a professional environment.
• Comfort communicating with production personnel, purchasing agents, and engineers.
• Ability and willingness to learn to interpret technical drawings and manufacturing requirements.
• Strong attention to detail and organizational skills.
• Customer service orientation with a focus on responsiveness and follow-through.
• Two or more years of experience in manufacturing customer service, quoting, order processing, estimating, or account coordination preferred.
• No degree required.

Additional Skills & Qualifications

• Experience in electronics manufacturing or the PCB assembly industry is preferred.
• Background in technical customer support or administrative support in a manufacturing setting is beneficial.
• Familiarity with quoting, order processing, and estimation processes.
• Strong written and verbal communication skills for professional interaction with internal and external stakeholders.
• Ability to adapt to new systems, tools, and technical information.
• Comfort working in a structured, office-based environment with day shift hours.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.