Technical Support Specialist

We are looking for a Technical Support Specialist to join a well-regarded manufacturer specializing in printing, binding, and finishing equipment. In this position, you will assist our international dealer network through a blend of hands-on machine maintenance, electronic diagnostics, equipment installation, and educational training. Core Responsibilities

• Deliver high-quality technical guidance via telephone and on-site visits, with a primary focus on electronic system diagnostics.
• Assist our dealer partners in identifying machine malfunctions, addressing concerns, and providing technical clarity.
• Conduct thorough product evaluations to ensure high standards of quality control.
• Travel up to 10% of the time, including potential international trips, to facilitate equipment setups and training programs.
• Maintain accurate records and logs of all service interactions.
• Partner with the Engineering, Production, and Sales teams to boost overall equipment functionality and elevate the client experience.
• Assist in the development and delivery of technical service workshops.
• Draft precise and easy-to-follow documentation for repair processes.

• A minimum of one year of hands-on electronics experience, whether gained through professional roles, academic studies, or personal projects.
• Proven ability to troubleshoot complex electronic systems and interpret electrical diagrams.
• Practical experience utilizing manual tools for machinery maintenance.
• Solid working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
• Strong interpersonal communication abilities to ensure a positive experience for every customer.

Preferred Background

• Academic background or coursework specifically in the field of electronics.
• Prior exposure to automated equipment that integrates electronic, hydraulic, and pneumatic components.
• Experience providing remote technical assistance for industrial machinery.
• Background in performing quality assurance checks or detailed machine inspections., * Driver’s License
• Customer Service
• Data Analysis and Manipulation
• Equipment Troubleshooting
• Electrical Schematics
• Electrical Troubleshooting Skills
• Industrial Robot Programming
• Electrical Installation
• Electrical Troubleshooting
• Electrical Repair
• Business-to-Consumer (B2C)
• Maintenance and Repair Skills
• Industrial Electrical Experience
• ERP & MRP Systems
• Industrial Electrical Systems
• Electrical Panel Installation
• Electrical Schematic Reading
• Low Voltage Cabling Installation
• Equipment Installation & Wiring
• Audio-Visual (AV) Systems
• Access Control Systems
• Equipment Repair & Maintenance
• Equipment Installation
• Manual Machining Skills
• IT Equipment (Servers, Networks, Telecom, Cloud)
• IT Compliance Requirements (CCPA, GDPR)
• Digital Printing
• Microsoft Excel

• A salary that is competitive and commensurate with your professional background.
• Participation in a 401(k) retirement savings program.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off for holidays and personal vacation.