Corporate Field Services Technician - IT Support

The Fountain Group is currently seeking a Corporate Field Services Technician for a prominent client in the manufacturing and technology industry.

This position is responsible for providing hands-on technical support to end users, troubleshooting hardware, software, and connectivity issues, and ensuring timely resolution of IT service requests., * Provide onsite and remote technical support for computer hardware, software, applications, and infrastructure.

• Diagnose, troubleshoot, and resolve desktop, laptop, printer, and peripheral hardware issues.
• Support Windows 11, Microsoft Office 365, Microsoft Edge, and other business applications.
• Perform Active Directory administration and user account support.
• Troubleshoot Cisco VPN, Citrix connectivity, and endpoint security applications.
• Assist with Microsoft OneDrive, SharePoint, and other cloud-based applications.
• Utilize ServiceNow to manage incidents, service requests, documentation, and ticket resolution.
• Support device imaging, deployment, installation, configuration, and asset management.
• Troubleshoot conference room equipment, Cisco WebEx, IP telephony, and printing systems.
• Provide limited corporate mobile device support.
• Assist with hardware ordering, equipment moves, and workstation setup.
• Coordinate with internal IT teams and subject matter experts to resolve technical issues.
• Maintain accurate documentation, follow established IT processes, and meet service-level agreements (SLAs).
• Deliver professional, customer-focused support and communicate ticket status and resolution progress., Performance will be measured through customer satisfaction, service-level agreements, ticket resolution times, adherence to documented procedures, and overall technical support quality.

The ideal candidate will have at least 1 year of hands-on computer hardware troubleshooting experience beyond basic imaging and deployment, along with strong customer service and in-person IT support experience., * High School Diploma or GED required; Associate’s Degree preferred.

• Minimum 1 year of hands-on hardware troubleshooting and technical support experience beyond basic imaging/deployment.
• Minimum 1 year of customer service or in-person end-user IT support experience.
• Experience troubleshooting computer hardware, software, peripherals, and connectivity issues.
• Familiarity with Windows 11 and Microsoft Office 365.
• Strong technical troubleshooting, problem-solving, and customer engagement skills.
• Excellent communication, organization, and multitasking abilities.
• Ability to work independently, manage service tickets, and provide timely customer follow-ups.
• Must be able to lift equipment weighing up to 40 pounds as required., Experience or familiarity with the following technologies is beneficial:
• Operating Systems & Applications: Windows 11, Microsoft Office 365, Microsoft Edge, Adobe products
• IT Support & Administration: Active Directory, ServiceNow, MECM, USB/PXE Imaging
• Remote Support: Dameware, LogMeIn, Citrix
• Networking & Security: Cisco VPN, Symantec Endpoint Protection, Check Point Endpoint Client
• Cloud Applications: OneDrive, SharePoint, Office 365
• Hardware & Collaboration: Desktop/Laptop Hardware, Printers, Cisco WebEx, IP Telephony, Conference Room Equipment
• IT Operations: Asset Management, Hardware Deployment, Ticket Management, Knowledge Base Documentation

Preferred Certifications

The following CompTIA certifications are preferred but not required:

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+, We are seeking an IT Support Technician, Desktop Support Technician, Field Services Technician, or Help Desk Technician who has hands-on experience diagnosing and resolving hardware-related issues.

Candidates whose experience is limited to basic computer imaging, device deployment, or equipment swaps without troubleshooting experience may not be the best fit.

Successful candidates will demonstrate strong customer service skills, technical aptitude, ownership of support tickets, and the ability to interact professionally with employees and IT teams in an onsite corporate environment.