3rd Line Support Engineer

• Work with our helpdesk and Professional Services teams to identify repetitive tasks and build appropriate solutions using tools such as PowerShell, Power Automate or AI.
• Help our clients adopt AI safely by building and running AI readiness assessments before they switch on Copilot.
• Work with client end users, department leads and directors to deliver practical automation.
• Act as the 3rd line escalation point for Microsoft 365, Intune, tenant management, security and compliance, and complex 3rd line tickets.
• Take on occasional projects.

Technologies:

• AI
• Copilot
• Microsoft 365
• PowerShell
• Security
• Office 365
• Support, We are recruiting for a brand-new 3rd Line Engineer role with an established, ISO-certified Managed IT Services Provider in Wollaston, Northamptonshire. The provider has supported small and medium-sized businesses across the county for more than 20 years and has a small, sociable team where compliance comes first. The role offers a salary of £40,000-£45,000 plus an individual annual bonus. It is office-based for the first 3-6 months, then hybrid, with flexible start and finish times. Benefits include 25 days holiday plus bank holidays, funded Microsoft certifications, paid overtime for approved out-of-hours and project work, free parking, Cycle to Work and Home & Tech schemes, casual dress and on-site parking. The first step is a relaxed 30-minute video call with our recruitment partner, followed by a meeting with the companys directors. Our recruitment partner is HFBAC, a human-first recruitment partner for growing, founder-led businesses.

• 3rd line experience across Microsoft 365, Entra ID, Intune and Exchange Online.
• Experience building and running automation, such as PowerShell, Power Automate or Microsoft Graph.
• Practical knowledge of Copilot and other AI tools, including what needs to be in place before a business adopts them.
• Curiosity, ownership and confidence explaining technical ideas to non-technical people.
• A full UK driving licence.
• The ability to commute to our Wollaston office within about an hour, for example from Northampton, Wellingborough, Rushden, Kettering, Bedford or Milton Keynes.
• The right to work in the UK without sponsorship.
• Experience in an ISO 27001, ISO 9001 or similarly controlled environment is a bonus.