Line Engineer

• Proven experience working within a similar 2nd/3rd line role.
• Strong experience providing technical support across Microsoft 365 environments.
• Experience troubleshooting servers, desktops, laptops, printers and a variety of business IT systems.
• Hands-on experience with technologies such as Microsoft 365, Intune, Cloudflare, Huntress, Acronis, Hyper-V and firewalls.
• Experience supporting a diverse customer base, handling a high volume of tickets and managing a wide variety of technical issues.
• Strong troubleshooting and problem-solving skills, with the ability to investigate and resolve technical issues effectively.
• The ability to manage customer expectations, explain technical issues clearly and provide updates on resolutions and timescales.

Desirable Skills

• Microsoft certifications or currently working towards them.
• Knowledge of Huntress MDR, ITDR, SIEM or endpoint security solutions.
• Experience with Acronis backup and disaster recovery solutions.
• Experience with Sophos, Microsoft Defender, firewall management and network security.
• Knowledge of RMM tools, Windows patching and remote monitoring solutions.
• Experience with PowerShell or other scripting languages for automation.

You will gain exposure to varied customer environments and interesting technical projects, with opportunities to develop your skills across Microsoft technologies, networking, security, virtualisation and emerging AI solutions.