IT Support Specialist - 2nd Level and System Administration

• IT Support & Troubleshooting: You will analyze and resolve technical issues at the 2nd-level support stage, both remotely and directly on-site at the customer’s location.
• System Administration: You will manage Windows clients, servers, user accounts, permissions, and central IT services.
• Network & Infrastructure: You’ll support the team in operating LANs, Wi-Fi, switches, and other network components, and get to the root of technical issues.
• Modern Device Management: You’ll set up and manage Windows devices, iPads, and other endpoints, ensuring they operate smoothly.
• Digital Learning Environments: You’ll be responsible for IT solutions such as IServ, Jamf School, and Apple School Manager, as well as digital media technology.
• Maintenance & Optimization: Updates and maintenance tasks are part of your responsibilities. You’ll monitor systems and identify potential problems before they arise.
• Collaboration & Documentation: As the technical point of contact, you’ll document your solutions and work closely with our Service Desk and other IT specialists.

• IT Expertise: You have completed an IT-related apprenticeship-for example, as an IT specialist for system integration-or have comparable practical experience.
• Microsoft Ecosystem: You are familiar with Windows operating systems, Active Directory, Group Policy, and basic server administration.
• Network Knowledge: You are knowledgeable about IP networks, LAN, Wi-Fi, VLANs, and typical network components.
• Apple & MDM: Ideally, you already have experience with iPads, Apple School Manager, or an MDM solution such as Jamf.
• Problem-Solving Mindset: You tackle challenges independently and systematically, finding practical solutions.
• Strong Communication Skills: You explain technical concepts clearly and interact with our customers in a friendly and professional manner.
• Mobility: With a Class B driver’s license, you’ll provide on-site support to our customers in the East Westphalia-Lippe region.

A plus, but not a requirement: Experience with IServ, IT infrastructures in the education sector, virtualization, or IT service management according to ITIL., * IT System Administrator

• IT Specialist
• In-depth knowledge of Microsoft & network knowledge
• Mobility
• Apple & MDM knowledge

• Working as equals & Secure future: With us, you’ll play an active role in shaping the company. We value open communication, regular feedback, and respectful collaboration. You can expect a permanent position at a forward-thinking IT company with flat hierarchies and quick decision-making processes.
• Modern work tools: State-of-the-art equipment is a given for us-you’ll work with the latest hardware and software.
• Flexible work arrangements: Hybrid work, flexible hours, and 20 to 40 days of vacation.
• Team, collaboration & Well-being: In Leipzig, regular events, workshops, and gatherings take place at our coworking space “wunderbar.” These foster collaboration and strengthen team cohesion.
• Gross annual salary: €40,000 - €54,000

Does this sound like your next job?

Do you love IT, find the right solutions to technical challenges, and want to do more than just process tickets?

Then join our team at our Mülheim an der Ruhr location!

At Communisystems, you’ll ensure that modern IT infrastructures operate reliably. Your focus will be on providing technical support to educational institutions in the East Westphalia-Lippe region (Gütersloh/Rheda-Wiedenbrück area) - ranging from networks and servers to Windows systems, Apple devices, and digital teaching solutions.

You’ll work independently, supporting our clients both remotely and on-site, and can always rely on the expertise of our IT specialists., Communisystems Group - Breaking New Ground Together

At Communisystems, we are more than just a technology network - we are a strong team that supports companies in successfully navigating digital transformation.

Since 2016, we have been committed to innovation, collaboration, and progress to provide solutions across all areas of IT: from IT infrastructure to cloud and IT security, all the way to custom software development. With outstanding expertise, we successfully manage complex and large-scale digital rollout projects for major clients, municipalities, and schools.

We, too, are an example of change: What started as a small company has grown into a dynamic group with over 100 dedicated colleagues across multiple locations in the DACH region and beyond. We’re writing our success story together - and we’d love for you to be a part of it!

Company Culture With us, you’ll find not only exciting challenges but also a company culture centered on collaboration, responsibility, openness, and a passion for technology. We’re looking for people who want to grow with us, contribute their ideas, and shape the future together with us.

The Communisystems Group includes Communisystems-Care GmbH, Commpanion GmbH, hup-si GmbH, light ds GmbH, and wunderbar.

Become part of this diverse and innovative community - We look forward to meeting you!