Finance Systems Consultant

An exciting opportunity has arisen for a Finance Systems Consultant to join a growing customer support team within a Fintech environment. This role is ideal for someone with accounting experience or a background supporting ERP, finance or other business software. The Finance Systems Consultant will help customers resolve issues, understand system functionality and get the most from the platform, while building strong product knowledge over time.

Day-to-day responsibilities

• Provide high-quality support to customers, responding to queries, problems and requests through the support service.
• Investigate system, configuration, accounting, process and data issues using a structured and analytical approach.
• Take ownership of support cases from first contact through to resolution, ensuring clear communication throughout.
• Develop strong knowledge of the software, accounting processes and relevant customer business workflows.
• Explain system functionality, accounting concepts and practical solutions to users with varying levels of technical understanding.
• Work closely with colleagues across support, consulting, product, customer success and development to resolve more complex issues.
• Identify recurring problems, trends and opportunities to improve the product, service and customer experience.
• Create and maintain clear internal and customer-facing documentation to support knowledge sharing and future resolutions.
• Manage workload effectively while maintaining high standards of accuracy, responsiveness and customer care.
• Contribute positively to team learning, collaboration and continuous improvement.

Microsoft Excel, Problem Solving, * Practical accounting experience, or previous experience supporting, implementing or consulting on ERP, accounting or other business software.

• Experience using or supporting complex finance, ERP or business systems.
• Good understanding of core accounting and finance processes.
• Strong analytical and problem-solving skills, with the ability to investigate unfamiliar issues logically.
• Excellent customer service and communication skills, both written and verbal.
• Ability to explain technical or complex information clearly and practically.
• Strong ownership and follow-through, with good judgement on when to resolve issues independently and when to escalate.
• Comfortable managing multiple priorities in a fast-paced support environment.
• Evidence of learning complex systems, processes or subject matter independently.
• Part-qualified or qualified accountant, * Analytical Thinking
• Budgeting Skills
• Communication Skills
• Financial Knowledge
• Financial Systems
• Microsoft Excel
• Problem Solving
• Project Management
• Self-Motivation
• Stakeholder Management

• Hybrid working
• Flexible working arrangements
• Private healthcare
• Enhanced annual leave entitlement, increasing with service
• Additional leave purchase scheme
• Remote working opportunities
• Birthday leave
• Regular team socials and company events
• Supportive and collaborative culture
• Career development and training opportunities